0001803599-23-000104 | 10-Q | XBRL Viewer

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Cover - shares	3 Months Ended
Cover - shares	Feb. 28, 2023	Mar. 31, 2023
Cover [Abstract]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Feb. 28, 2023
Document Transition Report	false
Entity File Number	001-39494
Entity Registrant Name	CONCENTRIX CORPORATION
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	27-1605762
Entity Address, Address Line One	39899 Balentine Drive
Entity Address, City or Town	Newark
Entity Address, State or Province	CA
Entity Address, Postal Zip Code	94560
City Area Code	800
Local Phone Number	747-0583
Title of 12(b) Security	Common Stock, par value $0.0001 per share
Trading Symbol	CNXC
Security Exchange Name	NASDAQ
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding (in shares)		52,061,583
Amendment Flag	false
Document Fiscal Year Focus	2023
Document Fiscal Period Focus	Q1
Entity Central Index Key	0001803599
Current Fiscal Year End Date	--11-30

CONSOLIDATED BALANCE SHEETS - USD ($) $ in Thousands	Feb. 28, 2023	Nov. 30, 2022
Current assets:
Cash and cash equivalents	$ 178,386	$ 145,382
Accounts receivable, net	1,381,610	1,390,474
Other current assets	188,141	218,476
Total current assets	1,748,137	1,754,332
Property and equipment, net	399,132	403,829
Goodwill	2,905,078	2,904,402
Intangible assets, net	948,904	985,572
Deferred tax assets	44,934	48,541
Other assets	576,885	573,092
Total assets	6,623,070	6,669,768
Current liabilities:
Accounts payable	141,666	161,190
Current portion of long-term debt	0	0
Accrued compensation and benefits	388,786	506,966
Other accrued liabilities	392,722	395,304
Income taxes payable	70,792	68,663
Total current liabilities	993,966	1,132,123
Long-term debt, net	2,220,207	2,224,288
Other long-term liabilities	508,770	511,995
Deferred tax liabilities	99,626	105,458
Total liabilities	3,822,569	3,973,864
Commitments and contingencies (Note 14)
Stockholders’ equity:
Preferred stock, $0.0001 par value, 10,000 shares authorized and no shares issued and outstanding as of February 28, 2023 and November 30, 2022, respectively	0	0
Common stock, $0.0001 par value, 250,000 shares authorized; 52,058 and 51,927 shares issued as of May 31, 2022 and November 30, 2021, respectively, and 51,342 and 51,594 shares outstanding as of May 31, 2022 and November 30, 2021, respectively	5	5
Additional paid-in capital	2,447,418	2,428,313
Treasury stock, 716 and 333 shares as of May 31, 2022 and November 30, 2021, respectively	(208,996)	(190,779)
Retained earnings	847,671	774,114
Accumulated other comprehensive loss	(285,597)	(315,749)
Total stockholders’ equity	2,800,501	2,695,904
Total liabilities and stockholders’ equity	$ 6,623,070	$ 6,669,768

CONSOLIDATED BALANCE SHEETS (Parenthetical) - $ / shares	Feb. 28, 2023	Nov. 30, 2022
Statement of Financial Position [Abstract]
Preferred stock, par value (in dollars per share)	$ 0.0001	$ 0.0001
Preferred stock, shares authorized (in shares)	10,000,000	10,000,000
Preferred stock, shares issued (in shares)	0	0
Preferred stock, shares outstanding (in shares)	0	0
Common stock, par value (in dollars per share)	$ 0.0001	$ 0.0001
Common stock, shares authorized (in shares)	250,000,000	250,000,000
Common stock, shares issued (in shares)	52,595,000	52,367,000
Common stock, shares outstanding (in shares)	51,195,000	51,096,000
Treasury stock (in shares)	1,400,000	1,271,000

CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($) shares in Thousands, $ in Thousands	3 Months Ended
	Feb. 28, 2023	Feb. 28, 2022
Income Statement [Abstract]
Revenue	$ 1,636,404	$ 1,536,052
Cost of revenue	1,055,243	997,918
Gross profit	581,161	538,134
Selling, general and administrative expenses	425,114	390,389
Operating income	156,047	147,745
Interest expense and finance charges, net	33,990	8,770
Other expense (income), net	3,714	(7,616)
Income before income taxes	118,343	146,591
Provision for income taxes	30,473	36,052
Net income before non-controlling interest	87,870	110,539
Less: Net income attributable to non-controlling interest	0	266
Net income attributable to Concentrix Corporation	$ 87,870	$ 110,273
Earnings per common share:
Basic (in dollars per share)	$ 1.69	$ 2.11
Diluted (in dollars per share)	$ 1.68	$ 2.09
Weighted-average common shares outstanding:
Basic (in shares)	51,150	51,629
Diluted (in shares)	51,476	52,046

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME - USD ($) $ in Thousands	3 Months Ended
	Feb. 28, 2023	Feb. 28, 2022
Statement of Comprehensive Income [Abstract]
Net income before non-controlling interest	$ 87,870	$ 110,539
Other comprehensive income (loss):
Unrealized gains (losses) of defined benefit plans, net of taxes of $109 and $0 for the three months ended February 28, 2023 and 2022, respectively	(552)	773
Unrealized gains (losses) on cash flow hedges during the period, net of taxes of $(2,549) and $947 for the three months ended February 28, 2023 and 2022, respectively	7,654	(2,760)
Reclassification of net (gains) losses on cash flow hedges to net income, net of taxes of $(1,934) and $232 for the three months ended February 28, 2023 and 2022, respectively	5,807	(673)
Total change in unrealized gains (losses) on cash flow hedges, net of taxes	13,461	(3,433)
Foreign currency translation, net of taxes of $0 for the three months ended February 28, 2023 and 2022, respectively	17,243	(13,839)
Other comprehensive income (loss)	30,152	(16,499)
Comprehensive income	118,022	94,040
Less: Comprehensive income attributable to non-controlling interest	0	266
Comprehensive income attributable to Concentrix Corporation	$ 118,022	$ 93,774

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (Parenthetical) - USD ($) $ in Thousands	3 Months Ended
	Feb. 28, 2023	Feb. 28, 2022
Statement of Comprehensive Income [Abstract]
Change in unrealized losses of defined benefit plans, tax	$ 109	$ 0
Unrealized gains (losses) on cash flow hedges, tax	2,549	(947)
Reclassification of net loss on cash flow hedges to net income, tax	(1,934)	232
Foreign currency translation gain (loss), tax	$ 0	$ 0

CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY - USD ($) $ in Thousands	Total	Common stock	Additional paid-in capital	Treasury stock	Retained earnings	Accumulated other comprehensive income (loss)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Common stock, shares outstanding (in shares)		51,594,000		333,000
Temporary Equity, Carrying Amount, Including Portion Attributable to Noncontrolling Interests	$ 0
Beginning Balance at Nov. 30, 2021	2,620,255	$ 5	$ 2,355,767	$ (57,486)	$ 392,495	$ (70,526)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Other comprehensive income (loss)	(16,499)					(16,499)
Less: Net income attributable to non-controlling interest	266
Equity awards issued as acquisition purchase consideration	15,725		15,725
Acquisition of non-controlling interest in subsidiary	2,000
Share-based compensation activity (in shares)		70,000
Share-based compensation activity	17,911		17,911
Repurchase of common stock for tax withholdings on equity awards (in shares)				15,000
Share-Based Payment Arrangement, Decrease for Tax Withholding Obligation	(2,554)			$ (2,554)
Repurchase of common stock (in shares)				0
Treasury Stock, Value, Acquired, Par Value Method	0			$ 0
Dividends	(13,112)				(13,112)
Net income attributable to Concentrix Corporation	110,273				110,273
Ending Balance at Feb. 28, 2022	2,731,999	$ 5	2,389,403	$ (60,040)	489,656	(87,025)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Common stock, shares outstanding (in shares)		51,664,000		348,000
Temporary Equity, Carrying Amount, Including Portion Attributable to Noncontrolling Interests	$ 2,266
Common stock, shares outstanding (in shares)	51,096,000	52,367,000		1,271,000
Temporary Equity, Carrying Amount, Including Portion Attributable to Noncontrolling Interests	$ 0
Beginning Balance at Nov. 30, 2022	2,695,904	$ 5	2,428,313	$ (190,779)	774,114	(315,749)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Other comprehensive income (loss)	30,152					30,152
Less: Net income attributable to non-controlling interest	0
Share-based compensation activity (in shares)		228,000
Share-based compensation activity	19,105		19,105
Repurchase of common stock for tax withholdings on equity awards (in shares)				58,000
Share-Based Payment Arrangement, Decrease for Tax Withholding Obligation	(8,216)			$ (8,216)
Repurchase of common stock (in shares)				71,000
Treasury Stock, Value, Acquired, Par Value Method	(10,001)			$ (10,001)
Dividends	(14,313)				(14,313)
Net income attributable to Concentrix Corporation	87,870				87,870
Ending Balance at Feb. 28, 2023	$ 2,800,501	$ 5	$ 2,447,418	$ (208,996)	$ 847,671	$ (285,597)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Common stock, shares outstanding (in shares)	51,195,000	52,595,000		1,400,000
Temporary Equity, Carrying Amount, Including Portion Attributable to Noncontrolling Interests	$ 0

CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($) $ in Thousands	3 Months Ended
	Feb. 28, 2023	Feb. 28, 2022
Cash flows from operating activities:
Net income before non-controlling interest	$ 87,870	$ 110,539
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation	38,175	36,037
Amortization	39,260	38,056
Non-cash share-based compensation expense	16,601	15,030
Provision for doubtful accounts	1,722	1,948
Deferred income taxes	(7,393)	(10,646)
Unrealized foreign exchange loss	0	726
Pension and Other Postretirement Benefits Cost (Reversal of Cost)	2,934	5,722
Payment for Pension and Other Postretirement Benefits	(615)	(931)
Other	433	(98)
Changes in operating assets and liabilities:
Accounts receivable, net	112	(30,188)
Accounts payable	(9,672)	(7,171)
Other operating assets and liabilities	(65,534)	(114,009)
Net cash provided by operating activities	103,893	45,015
Cash flows from investing activities:
Purchases of property and equipment	(39,597)	(45,393)
Acquisition of business, net of cash and restricted cash acquired	0	(1,564,430)
Other investments	0	(1,000)
Net cash used in investing activities	(39,597)	(1,610,823)
Cash flows from financing activities:
Proceeds from the Credit Facility - Term Loan	0	2,100,000
Proceeds from the Securitization Facility	417,500	508,000
Repayments of the Securitization Facility	(397,000)	(359,000)
Cash paid for debt issuance costs	0	(8,863)
Proceeds from exercise of stock options	2,504	2,882
Repurchase of common stock for tax withholdings on equity awards	(8,216)	(2,554)
Repurchase of common stock	(10,001)	0
Dividends paid	(14,313)	(13,112)
Net cash provided by (used in) financing activities	(34,526)	1,527,353
Effect of exchange rate changes on cash, cash equivalents and restricted cash	2,797	(1,395)
Net increase (decrease) in cash, cash equivalents and restricted cash	32,567	(39,850)
Cash, cash equivalents and restricted cash at beginning of year	157,463	183,010
Cash, cash equivalents and restricted cash at end of period	190,030	143,160
Supplemental disclosure of non-cash investing activities:
Accrued costs for property and equipment purchases	5,747	6,293
Term Loan
Cash flows from financing activities:
Repayments of the Credit Facility - Prior Term Loan	0	(700,000)
Repayments of the Credit Facility - Prior Term Loan	0	700,000
New Term Loan
Cash flows from financing activities:
Repayments of the Credit Facility - Prior Term Loan	(25,000)	0
Repayments of the Credit Facility - Prior Term Loan	$ 25,000	$ 0

BACKGROUND AND BASIS OF PRESENTATION	3 Months Ended
BACKGROUND AND BASIS OF PRESENTATION	Feb. 28, 2023
Organization, Consolidation and Presentation of Financial Statements [Abstract]
BACKGROUND AND BASIS OF PRESENTATION	BACKGROUND AND BASIS OF PRESENTATION: Background Concentrix Corporation (“Concentrix” or the “Company”) is a leading global provider of Customer Experience (“CX”) solutions and technology that help iconic and disruptive brands drive deep understanding, full lifecycle engagement, and differentiated experiences for their end-customers around the world. The Company provides end-to-end capabilities, including CX process optimization, technology innovation and design engineering, front- and back-office automation, analytics and business transformation services to clients in five primary industry verticals. The Company’s primary verticals are technology and consumer electronics, retail, travel and e-commerce, communications and media, banking, financial services and insurance, and healthcare. Basis of presentation The accompanying interim unaudited consolidated financial statements have been prepared by the Company in accordance with the rules and regulations of the Securities and Exchange Commission (“SEC”). The amounts as of November 30, 2022 have been derived from the Company’s annual audited financial statements included in the Company’s Annual Report on Form 10-K for the fiscal year ended November 30, 2022. Certain information and footnote disclosures normally included in financial statements prepared in accordance with generally accepted accounting principles (“GAAP”) in the United States have been condensed or omitted in accordance with such rules and regulations. In the opinion of management, the accompanying unaudited consolidated financial statements reflect all adjustments, consisting only of normal recurring adjustments, necessary to state fairly the financial position of the Company and its results of operations and cash flows as of and for the periods presented. These interim consolidated financial statements should be read in conjunction with the annual audited financial statements and notes thereto included in the Company’s Annual Report on Form 10-K for the fiscal year ended November 30, 2022. All intercompany balances and transactions have been eliminated in consolidation. Reclassifications Certain amounts in the consolidated financial statements related to the prior years have been reclassified to conform to the current year’s presentation.

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES	3 Months Ended
SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES	Feb. 28, 2023
Accounting Policies [Abstract]
SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES	SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES: For a discussion of the Company’s significant accounting policies, refer to the Company’s Annual Report on Form 10-K for the fiscal year ended November 30, 2022. Recently adopted accounting pronouncements are discussed below. Concentration of credit risk For the three months ended February 28, 2023, no client accounted for more than 10% of the Company’s consolidated revenue. For the three months ended February 28, 2022, one client accounted for 10.3% of the Company’s consolidated revenue. As of February 28, 2023, no client comprised more than 10% of the Company’s total accounts receivable balance. As of November 30, 2022, one client comprised 12.4% of the Company’s total accounts receivable balance. Recently adopted accounting pronouncements In December 2019, the Financial Accounting Standards Board (the “FASB”) issued new guidance that simplified the accounting for income taxes. The guidance was effective for annual reporting periods beginning after December 15, 2020, and interim periods within those reporting periods. This standard became effective for the Company in fiscal year 2022 and did not have a material impact on the consolidated financial statements. No other new accounting pronouncements recently adopted or issued had or are expected to have a material impact on the consolidated financial statements.

ACQUISITION

3 Months Ended

Feb. 28, 2023

Business Combination and Asset Acquisition [Abstract]

ACQUISITION

ACQUISITIONS:

PK Acquisition

Background

On December 27, 2021, the Company completed its acquisition of PK, a leading CX design engineering company with more than 5,000 staff in four countries. PK creates pioneering experiences that accelerate digital outcomes for their clients’ customers, partners and staff. The acquisition of PK expanded the Company’s scale in the digital IT services market and supported the Company’s growth strategy of investing in digital transformation to deliver exceptional customer experiences. The addition of the PK staff and technology to the Company’s team further strengthened its capabilities in CX design and development, artificial intelligence (“AI”), intelligent automation, and customer loyalty.

Purchase price consideration

The total purchase price consideration, net of cash and restricted cash acquired, for the acquisition of PK was $1,573.3 million, which was funded by proceeds from the Company’s new term loan (the “Term Loan”) under its amended senior secured credit facility (the “Credit Facility”) and additional borrowings under its accounts receivable securitization facility (the “Securitization Facility”). See Note 8—Borrowings for a further discussion of the Term Loan, the Credit Facility and the Securitization Facility.

The purchase price consideration to acquire PK consisted of the following:


Cash consideration for PK stock (1)	$	1,177,342
Cash consideration for PK vested equity awards (2)	246,229
Cash consideration for repayment of PK debt, including accrued interest (3)	148,492
Cash consideration for transaction expenses of PK (4)	22,842
Total cash consideration	1,594,905
Non-cash equity consideration for conversion of PK equity awards (5)	15,725
Total consideration transferred	1,610,630
Less: Cash and restricted cash acquired (6)	37,310
Total purchase price consideration	$	1,573,320

(1) Represents the cash consideration paid for the outstanding shares of PK’s common stock, which includes the final settlement of the merger consideration adjustment paid pursuant to the merger agreement.

(2) Represents the cash consideration paid for certain vested PK stock option awards and restricted stock awards.

(3) Represents the cash consideration paid to retire PK’s outstanding third-party debt, including accrued interest.

(4) Represents the cash consideration paid for expenses incurred by PK in connection with the merger and paid by Concentrix pursuant to the merger agreement. These expenses primarily related to third-party consulting services.

(5) Represents the issuance of vested Concentrix stock options that were issued in conversion of certain vested PK stock options that were assumed by Concentrix pursuant to the merger agreement.

(6) Represents the PK cash and restricted cash balance acquired at the acquisition.

Purchase price allocation

The acquisition was accounted for as a business combination in accordance with Accounting Standards Codification Topic 805, Business Combinations. The purchase price was allocated to the assets acquired, liabilities assumed and non-controlling interest based on management’s estimate of the respective fair values at the date of acquisition. Goodwill was calculated as the excess of the consideration transferred over the net assets recognized and represents the estimated future economic benefits arising from other assets acquired that could not be individually identified and separately recognized. The factors contributing to the recognition of goodwill were the assembled workforce, comprehensive service portfolio delivery capabilities and strategic benefits that are expected to be realized from the acquisition. None of the goodwill is expected to be deductible for income tax purposes.

The following table summarizes the final fair values of the assets acquired, liabilities assumed and non-controlling interest as of the acquisition date:


	As of
	December 27, 2021
Assets acquired:
Cash and cash equivalents	$	30,798
Accounts receivable	85,367
Property and equipment	11,158
Operating lease right-of-use assets	12,288
Identifiable intangible assets	469,300
Goodwill	1,119,068
Other assets	26,449
Total assets acquired	1,754,428

Liabilities assumed and non-controlling interest:
Accounts payable and accrued liabilities	78,092
Operating lease liabilities	12,288
Deferred tax liabilities	51,418
Non-controlling interest	2,000
Total liabilities assumed and non-controlling interest	143,798

Total consideration transferred	$	1,610,630

The purchase price allocation includes $469,300 of acquired identifiable intangible assets, all of which have finite lives. The fair value of the identifiable intangible assets has been estimated by using the income approach through a discounted cash flow analysis of certain cash flow projections. The cash flow projections are based on forecasts used by the Company to price the PK acquisition, and the discount rates applied were benchmarked by referencing the implied rate of return of the Company’s pricing model and the weighted average cost of capital. The intangible assets are being amortized over their estimated useful lives on either a straight-line basis or an accelerated method that reflects the economic benefit of the asset. The determination of the useful lives is based upon various industry studies, historical acquisition experience, economic factors, and future forecasted cash flows of the Company following the acquisition of PK.

The amounts allocated to intangible assets are as follows:


	Gross Carrying Amount		Weighted-Average Useful Life
Customer relationships	$	398,600	15 years
Technology	63,500		5 years
Trade name	5,000		3 years
Non-compete agreements	2,200		3 years
Total	$	469,300

Supplemental Pro Forma Information

The supplemental pro forma financial information presented below is for illustrative purposes only, does not include the pro forma adjustments that would be required under Regulation S-X for pro forma financial information,

is not necessarily indicative of the financial position or results of operations that would have been realized if the PK acquisition had been completed on December 1, 2020, does not reflect synergies that might have been achieved, nor is it indicative of future operating results or financial position. The pro forma adjustments are based upon currently available information and certain assumptions that the Company believes are reasonable under the circumstances.

The supplemental pro forma financial information reflects pro forma adjustments to present the combined pro forma results of operations as if the PK acquisition had occurred on December 1, 2020 to give effect to certain events that the Company believes to be directly attributable to the acquisition. These pro forma adjustments primarily include:

•An increase in amortization expense that would have been recognized due to acquired identifiable intangible assets.

•An adjustment to interest expense to reflect the additional borrowings of Concentrix under the Credit Facility and the repayment of PK’s historical debt in conjunction with the acquisition.

•The related income tax effects of the adjustments noted above.

The supplemental pro forma financial information for the prior period first fiscal quarter is as follows:


	Three Months Ended
	February 28, 2022
Revenue	$	1,569,013
Net income	106,351

ServiceSource Acquisition

Background

On July 20, 2022, the Company completed its acquisition of ServiceSource International, Inc. (“ServiceSource”), a global outsourced go-to-market services provider, delivering business-to-business (“B2B”) digital sales and customer success solutions that complemented Concentrix’ offerings in this area.

Purchase price consideration

The total purchase price consideration, net of cash acquired, for the acquisition of ServiceSource was $141.5 million, which was primarily funded by cash on the Company’s balance sheet, as well as borrowings under the Company’s Securitization Facility.

The preliminary purchase price consideration to acquire ServiceSource consisted of the following:


Cash consideration for ServiceSource stock (1)	$	150,392
Cash consideration for ServiceSource vested and unvested equity awards (2)	6,704
Cash consideration for repayment of ServiceSource debt, including accrued interest (3)	10,063
Total consideration transferred	167,159
Less: Cash and restricted cash acquired (4)	25,652
Total purchase price consideration	$	141,507

(1) Represents the cash consideration paid for the outstanding shares of ServiceSource’s common stock.

(2) Represents the cash consideration paid or to be paid for vested and unvested ServiceSource stock option awards, restricted stock units and performance stock units.

(3) Represents the cash consideration paid to retire ServiceSource’s outstanding third-party debt, including accrued interest.

(4) Represents the ServiceSource cash and restricted cash balance acquired at the acquisition.

Preliminary purchase price allocation

The purchase price was allocated to the assets acquired and liabilities assumed based on management’s estimate of the respective fair values at the date of acquisition. Goodwill was calculated as the excess of the consideration transferred over the net assets recognized and represents the estimated future economic benefits arising from other assets acquired that could not be individually identified and separately recognized. The factors contributing to the recognition of goodwill were the assembled workforce, high-value service delivery capabilities and strategic benefits that are expected to be realized from the acquisition. None of the goodwill is expected to be deductible for income tax purposes.

The following table summarizes the preliminary estimates of fair values of the assets acquired and liabilities assumed as of the acquisition date:


	As of
	July 20, 2022
Assets acquired:
Cash and cash equivalents	$	24,355
Accounts receivable	40,097
Property and equipment	8,112
Operating lease right-of-use assets	29,487
Identifiable intangible assets	40,200
Goodwill	45,502
Net deferred tax assets	22,724
Other assets	20,238
Total assets acquired	230,715

Liabilities assumed:
Accounts payable and accrued liabilities	34,069
Operating lease liabilities	29,487
Total liabilities assumed	63,556

Total consideration transferred	$	167,159

As of February 28, 2023, the purchase price allocation is preliminary. The preliminary purchase price allocation was based upon a preliminary valuation, and the Company’s estimates and assumptions are subject to change within the measurement period (not to exceed twelve months following the acquisition date). The primary areas of the preliminary purchase price allocation that are not yet finalized relate to the valuation of identifiable intangible assets acquired, the fair value of certain tangible assets acquired and liabilities assumed, and deferred income taxes. The Company expects to continue to obtain information for the purpose of determining the fair value of the assets acquired and liabilities assumed on the acquisition date throughout the remainder of the measurement period. Measurement period adjustments to the preliminary purchase price allocation during the three months ended February 28, 2023 were not material.

The preliminary purchase price allocation includes $40,200 of acquired identifiable intangible assets, all of which have finite lives. The preliminary fair value of the identifiable intangible assets has been estimated using the income approach through a discounted cash flow analysis of certain cash flow projections. The intangible assets are being amortized over their estimated useful lives on either a straight-line basis or an accelerated method that reflects the economic benefit of the asset. The determination of the useful lives is based upon various industry studies, historical acquisition experience, economic factors, and future forecasted cash flows of the Company following the acquisition of ServiceSource.

The preliminary amounts allocated to intangible assets are as follows:


	Gross Carrying Amount		Weighted-Average Useful Life
Customer relationships	$	31,370	15 years
Technology	5,640		5 years
Trade name	3,190		3 years
Total	$	40,200

Acquisition-related and integration expenses

In connection with the acquisitions of PK and ServiceSource, the Company incurred $5,543 and $922 of acquisition-related and integration expenses for the three months ended February 28, 2023 and 2022, respectively. These expenses primarily include legal and professional services, cash-settled awards, severance and retention payments and costs associated with lease terminations to integrate the businesses. These acquisition-related and integration expenses were recorded within selling, general and administrative expenses in the consolidated statement of operations.

SHARE-BASED COMPENSATION

3 Months Ended

Feb. 28, 2023

Share-Based Payment Arrangement [Abstract]

SHARE-BASED COMPENSATION

SHARE-BASED COMPENSATION:

The Company recognizes share-based compensation expense for all share-based awards made to employees and directors, including employee stock options, restricted stock awards, restricted stock units and performance-based restricted stock units based on estimated fair values.

In January 2023, the Company granted 53 restricted stock awards and restricted stock units and 52 performance-based restricted stock units under the Concentrix Stock Incentive Plan, which included annual awards to the Company’s senior executive team. The restricted stock awards and restricted stock units had a weighted average grant date fair value of $138.79 per share and vest over a service period of four years. The performance-based restricted stock units will vest, if at all, upon the achievement of certain annual financial targets during the three-year period ending November 30, 2025. The performance-based restricted stock units had a grant date weighted average fair value of $136.19 per share.

The Company recorded share-based compensation expense in the consolidated statements of operations for the three months ended February 28, 2023 and 2022 as follows:


	Three Months Ended
	February 28, 2023		February 28, 2022
Total share-based compensation	$	16,754	$	15,169
Tax benefit recorded in the provision for income taxes	(4,188)		(3,852)
Effect on net income	$	12,566	$	11,317

Share-based compensation expense is included in selling, general and administrative expenses in the consolidated statements of operations.

BALANCE SHEET COMPONENTS

3 Months Ended

Feb. 28, 2023

Balance Sheet Related Disclosures [Abstract]

BALANCE SHEET COMPONENTS

BALANCE SHEET COMPONENTS:

Cash, cash equivalents and restricted cash:

The following table provides a reconciliation of cash, cash equivalents and restricted cash reported within the consolidated balance sheets that sum to the total of the same amounts shown in the consolidated statements of cash flows:


	As of
	February 28, 2023		November 30, 2022
Cash and cash equivalents	$	178,386	$	145,382
Restricted cash included in other current assets	11,644		12,081
Cash, cash equivalents and restricted cash	$	190,030	$	157,463

Restricted cash balances relate primarily to funds held for clients, restrictions placed on cash deposits by banks as collateral for the issuance of bank guarantees and the terms of a government grant, and letters of credit for leases.

Accounts receivable, net:

Accounts receivable, net is comprised of the following as of February 28, 2023 and November 30, 2022:


	As of
	February 28, 2023		November 30, 2022
Billed accounts receivable	$	813,828	$	782,049
Unbilled accounts receivable	573,866		613,222
Less: Allowance for doubtful accounts	(6,084)		(4,797)
Accounts receivable, net	$	1,381,610	$	1,390,474

Allowance for doubtful trade receivables:

Presented below is a progression of the allowance for doubtful trade receivables:


	Three Months Ended
	February 28, 2023		February 28, 2022
Balance at beginning of period	$	4,797	$	5,421
Net additions (reductions)	1,722		1,948
Write-offs and reclassifications	(435)		(465)
Balance at end of period	$	6,084	$	6,904

Property and equipment, net:

The following table summarizes the carrying amounts and related accumulated depreciation for property and equipment as of February 28, 2023 and November 30, 2022:


	As of
	February 28, 2023		November 30, 2022
Land	$	27,376	$	27,336
Equipment, computers and software	567,165		542,209
Furniture and fixtures	89,530		89,167
Buildings, building improvements and leasehold improvements	377,283		362,218
Construction-in-progress	8,231		14,975
Total property and equipment, gross	$	1,069,585	$	1,035,905
Less: Accumulated depreciation	(670,453)		(632,076)
Property and equipment, net	$	399,132	$	403,829

Shown below are the countries where 10% or more of the Company’s property and equipment, net are located as of February 28, 2023 and November 30, 2022:


	As of
	February 28, 2023		November 30, 2022
Property and equipment, net:
United States	$	120,613	$	123,184
Philippines	76,275		76,361
India	44,111		42,698
Others	158,133		161,586
Total	$	399,132	$	403,829

Goodwill:

The following table summarizes the changes in the Company’s goodwill for the three months ended February 28, 2023 and 2022:


	Three Months Ended
	February 28, 2023		February 28, 2022
Balance at beginning of period	$	2,904,402	$	1,813,502
Acquisitions	—		1,132,017
Foreign exchange translation	676		(3,080)
Balance at end of period	$	2,905,078	$	2,942,439

Intangible assets, net:

The following tables summarize the carrying amounts and related accumulated amortization for intangible assets as of February 28, 2023 and November 30, 2022:


	As of February 28, 2023						As of November 30, 2022
	Gross amounts		Accumulated amortization		Net amounts		Gross amounts		Accumulated amortization		Net amounts
Customer relationships	$	1,737,414	$	(849,731)	$	887,683	$	1,731,610	$	(811,727)	$	919,883
Technology	79,724		(25,418)		54,306		79,728		(21,820)		57,908
Trade names	14,567		(8,988)		5,579		14,552		(8,291)		6,261
Non-compete agreements	2,200		(864)		1,336		2,200		(680)		1,520
	$	1,833,905	$	(885,001)	$	948,904	$	1,828,090	$	(842,518)	$	985,572

Estimated future amortization expense of the Company’s intangible assets is as follows:


Fiscal years ending November 30,
2023 (remaining nine months)	$	117,883
2024	146,111
2025	134,021
2026	117,517
2027	87,264
Thereafter	346,108
Total	$	948,904

Accumulated other comprehensive income (loss):

The components of accumulated other comprehensive income (loss) (“AOCI”), net of taxes, were as follows:


	Three Months Ended February 28, 2023 and 2022
	Unrecognized gains (losses) on defined benefit plan, net of taxes		Unrealized gains (losses) on cash flow hedges, net of taxes		Foreign currency translation adjustments, net of taxes		Total
Balance, November 30, 2021	$	(22,745)	$	(1,403)	$	(46,378)	$	(70,526)
Other comprehensive income (loss) before reclassification	773		(2,760)		(13,839)		(15,826)
Reclassification of gains from other comprehensive income (loss)	—		(673)		—		(673)
Balances at February 28, 2022	$	(21,972)	$	(4,836)	$	(60,217)	$	(87,025)

Balance, November 30, 2022	$	(8,471)	$	(19,914)	$	(287,364)	$	(315,749)
Other comprehensive income (loss) before reclassification	(552)		7,654		17,243		24,345
Reclassification of gains from other comprehensive income (loss)	—		5,807		—		5,807
Balances at February 28, 2023	$	(9,023)	$	(6,453)	$	(270,121)	$	(285,597)

Refer to Note 6—Derivative Instruments for the location of gains and losses on cash flow hedges reclassified from other comprehensive income (loss) to the consolidated statements of operations. Reclassifications of

amortization of actuarial (gains) losses of defined benefit plans is recorded in “Other expense (income), net” in the consolidated statement of operations.

DERIVATIVE INSTRUMENTS

3 Months Ended

Feb. 28, 2023

Derivative Instruments and Hedging Activities Disclosure [Abstract]

DERIVATIVE INSTRUMENTS

DERIVATIVE INSTRUMENTS:

In the ordinary course of business, the Company is exposed to foreign currency risk and credit risk. The Company enters into transactions, and owns monetary assets and liabilities, that are denominated in currencies other than the legal entity’s functional currency. The Company may enter into forward contracts, option contracts, or other derivative instruments to offset a portion of the risk on expected future cash flows, earnings, net investments in certain non-U.S. legal entities and certain existing assets and liabilities. However, the Company may choose not to hedge certain exposures for a variety of reasons including, but not limited to, accounting considerations and the economic cost of hedging particular exposures. There can be no assurance the hedges will offset more than a portion of the financial impact resulting from movements in foreign currency exchange or interest rates. Generally, the Company does not use derivative instruments to cover equity risk and credit risk. The Company’s hedging program is not used for trading or speculative purposes.

All derivatives are recognized on the consolidated balance sheets at their fair values. Changes in the fair value of derivatives are recorded in the consolidated statements of operations, or as a component of AOCI in the consolidated balance sheets, as discussed below.

Cash Flow Hedges

To protect gross margins from fluctuations in foreign currency exchange rates, certain of the Company’s legal entities with functional currencies that are not U.S. dollars may hedge a portion of forecasted revenue or costs not denominated in the entities’ functional currencies. These instruments mature at various dates through February 2025. Gains and losses on cash flow hedges are recorded in AOCI until the hedged item is recognized in earnings. Deferred gains and losses associated with cash flow hedges of foreign currency revenue are recognized as a component of “Revenue” in the same period as the related revenue is recognized, and deferred gains and losses related to cash flow hedges of foreign currency costs are recognized as a component of “Cost of revenue” or “Selling, general and administrative expenses” in the same period as the related costs are recognized. Derivative instruments designated as cash flow hedges must be de-designated as hedges when it is probable the forecasted hedged transaction will not occur in the initially identified time period or within a subsequent two-month time period. Deferred gains and losses in AOCI associated with such derivative instruments are reclassified into earnings in the period of de-designation. Any subsequent changes in fair value of such derivative instruments are recorded in earnings unless they are re-designated as hedges of other transactions.

Non-Designated Derivatives

The Company uses short-term forward contracts to offset the foreign exchange risk of assets and liabilities denominated in currencies other than the functional currencies of the Company’s legal entities that own the assets or liabilities. These contracts, which are not designated as hedging instruments, mature or settle within twelve months. Derivatives that are not designated as hedging instruments are adjusted to fair value through earnings in the financial statement line item to which the derivative relates.

Fair Values of Derivative Instruments in the Consolidated Balance Sheets

The fair values of the Company’s derivative instruments are disclosed in Note 7—Fair Value Measurements and summarized in the table below:


	Value as of
Balance Sheet Line Item	February 28, 2023		November 30, 2022
Derivative instruments not designated as hedging instruments:
Foreign exchange forward contracts (notional value)	$	1,535,892	$	1,465,853
Other current assets	19,249		22,839
Other accrued liabilities	13,582		14,934
Derivative instruments designated as cash flow hedges:
Foreign exchange forward contracts (notional value)	$	1,026,969	$	963,844
Other current assets and other assets	10,731		6,389
Other accrued liabilities and other long-term liabilities	19,332		32,935

Volume of activity

The notional amounts of foreign exchange forward contracts represent the gross amounts of foreign currency, including, principally, the Philippine peso, the Indian rupee, the Canadian dollar, the Japanese yen and the Australian dollar, that will be bought or sold at maturity. The notional amounts for outstanding derivative instruments provide one measure of the transaction volume outstanding and do not represent the amount of the Company’s exposure to credit or market loss. The Company’s exposure to credit loss and market risk will vary over time as currency exchange rates change.

The Effect of Derivative Instruments on AOCI and the Consolidated Statements of Operations

The following table shows the gains and losses, before taxes, of the Company’s derivative instruments designated as cash flow hedges and not designated as hedging instruments in other comprehensive income (“OCI”), and the consolidated statements of operations for the periods presented:


		Three Months Ended
	Locations of gain (loss) in statement of operations	February 28, 2023		February 28, 2022
Derivative instruments designated as cash flow hedges
Gains (losses) recognized in OCI:
Foreign exchange forward contracts		$	10,203	$	(3,707)

(Losses) gains reclassified from AOCI into income:
Foreign exchange forward contracts
(Loss) gain reclassified from AOCI into income	Cost of revenue for services	$	(5,760)	$	415
(Loss) gain reclassified from AOCI into income	Selling, general and administrative expenses	(1,981)		490
Total		$	(7,741)	$	905

Derivative instruments not designated as hedging instruments:
Gain (loss) recognized from foreign exchange forward contracts, net(1)	Other expense (income), net	$	6,225	$	(1,012)

(1) The gains and losses largely offset the currency gains and losses that resulted from changes in the assets and liabilities denominated in nonfunctional currencies.

There were no material gain or loss amounts excluded from the assessment of effectiveness. Existing net losses in AOCI that are expected to be reclassified into earnings in the normal course of business within the next twelve months are $10,899.

Offsetting of Derivatives

In the consolidated balance sheets, the Company does not offset derivative assets against liabilities in master netting arrangements.

Credit exposure for derivative financial instruments is limited to the amounts, if any, by which the counterparties’ obligations under the contracts exceed the Company’s obligations to the counterparties. The Company manages the potential risk of credit losses through careful evaluation of counterparty credit standing and selection of counterparties from a limited group of financial institutions with high credit standing.

FAIR VALUE MEASUREMENTS

3 Months Ended

Feb. 28, 2023

Fair Value Disclosures [Abstract]

FAIR VALUE MEASUREMENTS

FAIR VALUE MEASUREMENTS:

The Company’s fair value measurements are classified and disclosed in one of the following three categories:

Level 1: Unadjusted quoted prices in active markets that are accessible at the measurement date for identical, unrestricted assets or liabilities;

Level 2: Quoted prices in markets that are not active, or inputs which are observable, either directly or indirectly, for substantially the full term of the asset or liability; and

Level 3: Prices or valuation techniques that require inputs that are both significant to the fair value measurement and unobservable (i.e., supported by little or no market activity).

The following table summarizes the valuation of the Company’s investments and financial instruments that are measured at fair value on a recurring basis:


	As of February 28, 2023								As of November 30, 2022
			Fair value measurement category								Fair value measurement category
	Total		Level 1		Level 2		Level 3		Total		Level 1		Level 2		Level 3
Assets:
Cash equivalents	$	92,715	$	92,715	$	—	$	—	$	89,932	$	89,932	$	—	$	—
Foreign government bond	1,564		1,564		—		—		1,529		1,529		—		—
Forward foreign currency exchange contracts	29,980		—		29,980		—		29,228		—		29,228		—
Liabilities:
Forward foreign currency exchange contracts	$	32,914	$	—	$	32,914	$	—	$	47,869	$	—	$	47,869	$	—

The Company’s cash equivalents consist primarily of highly liquid investments in money market funds and term deposits with maturity periods of three months or less. The carrying values of cash equivalents approximate fair value since they are near their maturity. Investment in foreign government bond classified as an available-for-sale debt security is recorded at fair value based on quoted market prices. The fair values of forward exchange contracts are measured based on the foreign currency spot and forward rates. Fair values of long-term foreign currency exchange contracts are measured using valuations based upon quoted prices for similar assets and liabilities in active markets and are valued by reference to similar financial instruments, adjusted for terms specific to the contracts. The effect of nonperformance risk on the fair value of derivative instruments was not material as of February 28, 2023 and November 30, 2022.

The carrying values of term deposits with maturities less than one year, accounts receivable and accounts payable approximate fair value due to their short maturities and interest rates that are variable in nature. The carrying values of the outstanding balance on the Term Loan under the Company’s Credit Facility and the outstanding balance on the Securitization Facility approximate their fair values since they bear interest rates that are similar to existing market rates.

During the three months ended February 28, 2023 and 2022, there were no transfers between the fair value measurement category levels.

- Definition

The entire disclosure for the fair value of financial instruments (as defined), including financial assets and financial liabilities (collectively, as defined), and the measurements of those instruments as well as disclosures related to the fair value of non-financial assets and liabilities. Such disclosures about the financial instruments, assets, and liabilities would include: (1) the fair value of the required items together with their carrying amounts (as appropriate); (2) for items for which it is not practicable to estimate fair value, disclosure would include: (a) information pertinent to estimating fair value (including, carrying amount, effective interest rate, and maturity, and (b) the reasons why it is not practicable to estimate fair value; (3) significant concentrations of credit risk including: (a) information about the activity, region, or economic characteristics identifying a concentration, (b) the maximum amount of loss the entity is exposed to based on the gross fair value of the related item, (c) policy for requiring collateral or other security and information as to accessing such collateral or security, and (d) the nature and brief description of such collateral or security; (4) quantitative information about market risks and how such risks are managed; (5) for items measured on both a recurring and nonrecurring basis information regarding the inputs used to develop the fair value measurement; and (6) for items presented in the financial statement for which fair value measurement is elected: (a) information necessary to understand the reasons for the election, (b) discussion of the effect of fair value changes on earnings, (c) a description of [similar groups] items for which the election is made and the relation thereof to the balance sheet, the aggregate carrying value of items included in the balance sheet that are not eligible for the election; (7) all other required (as defined) and desired information.

+ References + Details

BORROWINGS

3 Months Ended

Feb. 28, 2023

Debt Disclosure [Abstract]

BORROWINGS

NOTE 8—BORROWINGS:

Borrowings consist of the following:


	As of
	February 28, 2023		November 30, 2022
Credit Facility - current portion of Term Loan component	$	—	$	—
Current portion of long term debt	$	—	$	—

Credit Facility - Term Loan component	$	1,850,000	$	1,875,000
Securitization Facility	377,000		356,500
Long-term debt, before unamortized debt discount and issuance costs	2,227,000		2,231,500
Less: unamortized debt discount and issuance costs	(6,793)		(7,212)
Long-term debt, net	$	2,220,207	$	2,224,288

Credit Facility

On December 27, 2021, in connection with the closing of the acquisition of PK, Concentrix entered into the Credit Facility to (i) refinance the then-outstanding term loan (the “Prior Term Loan”) with the Term Loan, which was fully advanced, in the aggregate outstanding principal amount of $2,100,000, (ii) increase the commitments under its revolving credit facility to $1,000,000 (the “Revolver”), (iii) extend the maturity of the Credit Facility from November 30, 2025 to December 27, 2026, (iv) replace LIBOR with SOFR (the Secured Overnight Financing Rate) as the primary reference rate used to calculate interest on the loans under the Credit Facility, and (v) modify the commitment fee on the unused portion of the Revolver and the margins in excess of the reference rates at which the loans under the Credit Facility bear interest. The proceeds from the Term Loan and additional borrowings under the Securitization Facility were used to repay the outstanding principal amount of the Prior Term Loan and to finance the acquisition of PK, including the repayment of certain indebtedness of PK and the payment of fees and expenses in connection with the acquisition of PK.

Borrowings under the Credit Facility bear interest, in the case of term or daily SOFR loans, at a per annum rate equal to the applicable SOFR rate (but not less than 0.0%), plus an adjustment of between 0.10% and 0.25% depending on the interest period of each SOFR loan, plus an applicable margin, which ranges from 1.25% to 2.00%, based on Concentrix’ consolidated leverage ratio. Borrowings under the Credit Facility that are base rate loans bear interest at a per annum rate equal to (i) the greatest of (a) the Federal Funds Rate in effect on such day plus ½ of 1.00%, (b) the rate of interest last publicly announced by Bank of America as its “prime rate” and (c) the term SOFR rate plus 1.00%, plus (ii) an applicable margin, which ranges from 0.25% to 1.00%, based on Concentrix’ consolidated leverage ratio. A commitment fee is payable on the unused portion of the Revolver that ranges from 22.5 to 30 basis points, based on Concentrix’ consolidated leverage ratio.

Beginning August 31, 2022, the outstanding principal of the Term Loan became payable in quarterly installments of $26,250, with the unpaid balance due in full on the maturity date. During the three months ended February 28, 2023, the Company paid $25,000 of voluntary principal prepayments, without penalty, on the Term Loan. Based on the Company’s required and voluntary principal prepayments made to date, the next quarterly installment of $26,250 is due in November of 2024.

Concentrix may request, subject to obtaining commitments from any participating lenders and certain other conditions, incremental commitments to increase the amount of the Revolver or the Term Loan available under the Credit Facility in an aggregate principal amount of up to $450,000, plus an additional amount, so long as after giving effect to the incurrence of such additional amount, the Company’s pro forma first lien leverage ratio (as defined in the Credit Facility) would not exceed 3.00 to 1.00.

Obligations under the Credit Facility are secured by substantially all of the assets of Concentrix Corporation and certain of its U.S. subsidiaries and are guaranteed by certain of its U.S. subsidiaries.

The Credit Facility contains various loan covenants that restrict the ability of Concentrix Corporation and its subsidiaries to take certain actions, including incurrence of indebtedness, creation of liens, mergers or consolidations, dispositions of assets, repurchase or redemption of capital stock, making certain investments, entering into certain transactions with affiliates or changing the nature of their business. In addition, the Credit Facility contains financial covenants that require Concentrix to maintain at the end of each fiscal quarter, (i) a consolidated leverage ratio (as defined in the Credit Facility) not to exceed 3.75 to 1.0 and (ii) a consolidated interest coverage ratio (as defined in the Credit Facility) equal to or greater than 3.00 to 1.0. The Credit Facility also contains various customary events of default, including payment defaults, defaults under certain other indebtedness, and a change of control of Concentrix.

At February 28, 2023 and November 30, 2022, no amounts were outstanding under the Revolver.

Securitization Facility

On July 6, 2022, the Company entered into an amendment to the Securitization Facility, which was initially entered into on October 30, 2020, to (i) increase the commitment of the lenders to provide available borrowings from up to $350,000 to up to $500,000, (ii) extend the termination date of the Securitization Facility from October 28, 2022 to July 5, 2024, and (iii) replace LIBOR with SOFR as one of the reference rates used to calculate interest on borrowings under the Securitization Facility. In addition, the interest rate margins were amended, such that borrowings under the Securitization Facility that are funded through the issuance of commercial paper bear interest at the applicable commercial paper rate plus a spread of 0.70% and, otherwise, at a per annum rate equal to the applicable SOFR rate (which includes a SOFR related adjustment of 0.10%), plus a spread of 0.80%.

Under the Securitization Facility, Concentrix and certain of its subsidiaries (the “Originators”) sell or otherwise transfer all of their accounts receivable to a special purpose bankruptcy-remote subsidiary of Concentrix (the “Borrower”) that grants a security interest in the receivables to the lenders in exchange for available borrowings of up to $500,000. The amount received under the Securitization Facility is recorded as debt on the Company’s consolidated balance sheets. Borrowing availability under the Securitization Facility may be limited by the Company’s accounts receivable balances, changes in the credit ratings of the clients comprising the receivables, client concentration levels in the receivables, and certain characteristics of the accounts receivable being transferred (including factors tracking performance of the accounts receivable over time).

The Securitization Facility contains various affirmative and negative covenants, including a consolidated leverage ratio covenant that is consistent with the Credit Facility and customary events of default, including payment defaults, defaults under certain other indebtedness, a change in control of Concentrix, and certain events negatively affecting the overall credit quality of the transferred accounts receivable.

The Borrower’s sole business consists of the purchase or acceptance through capital contributions of the receivables and related security from the Originators and the subsequent retransfer of or granting of a security interest in such receivables and related security to the administrative agent under the Securitization Facility for the benefit of the lenders. The Borrower is a separate legal entity with its own separate creditors who will be entitled, upon its liquidation, to be satisfied out of the Borrower’s assets prior to any assets or value in the Borrower becoming available to the Borrower’s equity holders, and the assets of the Borrower are not available to pay creditors of Concentrix and its subsidiaries.

Covenant compliance

As of February 28, 2023 and November 30, 2022, Concentrix was in compliance with all covenants for the above arrangements.

- Definition

The entire disclosure for information about short-term and long-term debt arrangements, which includes amounts of borrowings under each line of credit, note payable, commercial paper issue, bonds indenture, debenture issue, own-share lending arrangements and any other contractual agreement to repay funds, and about the underlying arrangements, rationale for a classification as long-term, including repayment terms, interest rates, collateral provided, restrictions on use of assets and activities, whether or not in compliance with debt covenants, and other matters important to users of the financial statements, such as the effects of refinancing and noncompliance with debt covenants.

+ References

Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 470
-URI https://asc.fasb.org/topic&trid=2208564

Reference 2: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 470
-SubTopic 20
-Section 50
-Paragraph 1B
-Subparagraph (h)
-URI https://asc.fasb.org/extlink&oid=123466505&loc=SL123495323-112611

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 470
-SubTopic 20
-Section 50
-Paragraph 1C
-Subparagraph (c)
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Reference 4: http://www.xbrl.org/2003/role/disclosureRef
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-Name Accounting Standards Codification
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-Paragraph 1I
-Subparagraph (a)
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Reference 5: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
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-Paragraph 1I
-Subparagraph (d)
-URI https://asc.fasb.org/extlink&oid=123466505&loc=SL123495371-112611

Reference 6: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 235
-SubTopic 10
-Section S99
-Paragraph 1
-Subparagraph (SX 210.4-08(c))
-URI https://asc.fasb.org/extlink&oid=120395691&loc=d3e23780-122690

Reference 7: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 470
-SubTopic 20
-Section 50
-Paragraph 1B
-Subparagraph (g)
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Reference 8: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 470
-SubTopic 20
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-Paragraph 1C
-Subparagraph (b)
-URI https://asc.fasb.org/extlink&oid=123466505&loc=SL123495334-112611

Reference 9: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
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-Section 50
-Paragraph 1C
-Subparagraph (a)
-URI https://asc.fasb.org/extlink&oid=123466505&loc=SL123495334-112611

Reference 10: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
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-Paragraph 1E
-Subparagraph (b)
-URI https://asc.fasb.org/extlink&oid=123466505&loc=SL123495348-112611

Reference 11: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
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-SubTopic 20
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-Paragraph 1B
-URI https://asc.fasb.org/extlink&oid=123466505&loc=SL123495323-112611

Reference 12: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 470
-SubTopic 20
-Section 50
-Paragraph 1I
-Subparagraph (b)
-URI https://asc.fasb.org/extlink&oid=123466505&loc=SL123495371-112611

Reference 13: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 470
-SubTopic 20
-Section 50
-Paragraph 1B
-Subparagraph (i)
-URI https://asc.fasb.org/extlink&oid=123466505&loc=SL123495323-112611

+ Details

EARNINGS PER SHARE

3 Months Ended

Feb. 28, 2023

Earnings Per Share [Abstract]

EARNINGS PER SHARE

EARNINGS PER SHARE:

Basic and diluted earnings per common share (“EPS”) are computed using the two-class method, which is an earnings allocation formula that determines EPS for each class of common stock and participating security. The Company’s restricted stock awards are considered participating securities because they are legally issued at the grant date and holders have a non-forfeitable right to receive dividends.


	Three Months Ended
	February 28, 2023		February 28, 2022
Basic earnings per common share:
Net income	$	87,870	$	110,273
Less: net income allocated to participating securities(1)	(1,556)		(1,554)
Net income attributable to common stockholders	$	86,314	$	108,719

Weighted-average number of common shares - basic	51,150		51,629

Basic earnings per common share	$	1.69	$	2.11

Diluted earnings per common share:
Net income	$	87,870	$	110,273
Less: net income allocated to participating securities(1)	(1,546)		(1,542)
Net income attributable to common stockholders	$	86,324	$	108,731

Weighted-average number of common shares - basic	51,150		51,629
Effect of dilutive securities:
Stock options and restricted stock units	326		417
Weighted-average number of common shares - diluted	51,476		52,046

Diluted earnings per common share	$	1.68	$	2.09

(1)Restricted stock awards granted to employees by the Company are considered participating securities.

REVENUE

3 Months Ended

Feb. 28, 2023

Revenue from Contract with Customer [Abstract]

REVENUE

REVENUE:

Disaggregated revenue

In the following table, the Company’s revenue is disaggregated by primary industry verticals:


	Three Months Ended
	February 28, 2023		February 28, 2022
Industry vertical:
Technology and consumer electronics	$	516,608	$	470,199
Retail, travel and ecommerce	305,504		284,917
Communications and media	256,987		260,643
Banking, financial services and insurance	259,653		243,246
Healthcare	177,824		150,136
Other	119,828		126,911
Total	$	1,636,404	$	1,536,052

- Definition

The entire disclosure of revenue from contract with customer to transfer good or service and to transfer nonfinancial asset. Includes, but is not limited to, disaggregation of revenue, credit loss recognized from contract with customer, judgment and change in judgment related to contract with customer, and asset recognized from cost incurred to obtain or fulfill contract with customer. Excludes insurance and lease contracts.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
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+ Details

PENSION AND EMPLOYEE BENEFITS PLANS	3 Months Ended
PENSION AND EMPLOYEE BENEFITS PLANS	Feb. 28, 2023
Retirement Benefits [Abstract]
PENSION AND EMPLOYEE BENEFITS PLANS	PENSION AND EMPLOYEE BENEFITS PLANS: The Company has a 401(k) plan in the United States under which eligible employees may contribute up to the maximum amount as provided by law. Employees become eligible to participate in the 401(k) plan on the first day of the month after their employment date. The Company may make discretionary contributions under the plan. Employees in most of the Company’s non-U.S. legal entities are covered by government mandated defined contribution plans. During the three months ended February 28, 2023 and 2022, the Company contributed $22,654 and $21,812, respectively, to defined contribution plans. Defined Benefit Plans The Company has defined benefit pension and retirement plans for eligible employees of certain non-U.S. legal entities. For eligible employees in the United States, the Company maintains a frozen defined benefit pension plan (“the cash balance plan”), which includes both a qualified and non-qualified portion. The pension benefit formula for the cash balance plan is determined by a combination of compensation, age-based credits and annual guaranteed interest credits. The qualified portion of the cash balance plan has been funded through contributions made to a trust fund. The Company maintains funded or unfunded defined benefit pension or retirement plans for certain eligible employees in the Philippines, Malaysia, India, and France. Benefits under these plans are primarily based on years of service and compensation during the years immediately preceding retirement or termination of participation in the plans. Net benefit costs related to defined benefit plans were $2,934 and $5,722, during the three months ended February 28, 2023 and 2022, respectively. On an aggregate basis, the plans were underfunded by $72,288 and $71,815 at February 28, 2023 and November 30, 2022, respectively.

- Definition

The entire disclosure for retirement benefits.

+ References

Reference 1: http://www.xbrl.org/2003/role/exampleRef
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+ Details

INCOME TAXES	3 Months Ended
INCOME TAXES	Feb. 28, 2023
Income Tax Disclosure [Abstract]
INCOME TAXES	INCOME TAXES: Income taxes consist of current and deferred tax expense resulting from income earned in domestic and international jurisdictions. The effective tax rates for the three months ended February 28, 2023 and 2022 were impacted by the geographic mix of worldwide income and certain discrete items.The liability for unrecognized tax benefits was $79,983 and $78,501 at February 28, 2023 and November 30, 2022, respectively, and is included in other long-term liabilities in the consolidated balance sheets. As of February 28, 2023 and November 30, 2022, the total amount of unrecognized tax benefits that would affect income tax expense if recognized in the consolidated financial statements was $42,631 and $40,793, respectively. This amount includes net interest and penalties of $8,163 and $7,538 for the respective periods. The Company believes that it is reasonably possible that the total amount of unrecognized tax benefits could decrease between approximately $37,341 and $40,198 in the next twelve months; however, actual developments in this area could differ from those currently expected.

- Definition

The entire disclosure for income taxes. Disclosures may include net deferred tax liability or asset recognized in an enterprise's statement of financial position, net change during the year in the total valuation allowance, approximate tax effect of each type of temporary difference and carryforward that gives rise to a significant portion of deferred tax liabilities and deferred tax assets, utilization of a tax carryback, and tax uncertainties information.

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+ Details

LEASES

3 Months Ended

Feb. 28, 2023

Leases [Abstract]

LEASES

LEASES:

The Company leases certain of its facilities and equipment under operating lease agreements, which expire in various periods through 2035. The Company’s finance leases are not material.

The following table presents the various components of operating lease costs:


	Three Months Ended
	February 28, 2023		February 28, 2022
Operating lease cost	$	51,760	$	50,802
Short-term lease cost	4,719		4,337
Variable lease cost	12,331		11,984
Sublease income	(1,363)		(735)
Total operating lease cost	$	67,447	$	66,388

The following table presents a maturity analysis of expected undiscounted cash flows for operating leases on an annual basis for the next five fiscal years and thereafter as of February 28, 2023:


Fiscal Years Ending November 30,
2023 (remaining nine months)	$	147,247
2024	167,079
2025	118,069
2026	63,503
2027	27,877
Thereafter	28,691
Total payments	552,466
Less: imputed interest*	49,055
Total present value of lease payments	$	503,411

*Imputed interest represents the difference between undiscounted cash flows and discounted cash flows.

The following amounts were recorded in the consolidated balance sheets related to the Company’s operating leases:


		As of
		February 28, 2023		November 30, 2022
Operating lease ROU assets	Other assets, net	$	475,471	$	473,039
Current operating lease liabilities	Other accrued liabilities	167,397		158,801
Non-current operating lease liabilities	Other long-term liabilities	336,014		340,673

The following table presents supplemental cash flow information related to the Company’s operating leases. Cash payments related to variable lease costs and short-term leases are not included in the measurement of operating lease liabilities, and, as such, are excluded from the amounts below:


	Three Months Ended
	February 28, 2023		February 28, 2022
Cash paid for amounts included in the measurement of lease liabilities	$	53,825	$	50,044
Non-cash ROU assets obtained in exchange for lease liabilities	41,394		37,492

The weighted-average remaining lease term and discount rate as of February 28, 2023 and November 30, 2022 were as follows:


	As of
	February 28, 2023		November 30, 2022
Weighted-average remaining lease term (years)	3.63		3.72
Weighted-average discount rate	5.38	%	5.24	%

COMMITMENTS AND CONTINGENCIES	3 Months Ended
COMMITMENTS AND CONTINGENCIES	Feb. 28, 2023
Commitments and Contingencies Disclosure [Abstract]
COMMITMENTS AND CONTINGENCIES	COMMITMENTS AND CONTINGENCIES: From time to time, the Company receives notices from third parties, including customers and suppliers, seeking indemnification, payment of money or other actions in connection with claims made against them. Also, from time to time, the Company has been involved in various bankruptcy preference actions where the Company was a supplier to the companies now in bankruptcy. In addition, the Company is subject to various other claims, both asserted and unasserted, that arise in the ordinary course of business. The Company evaluates these claims and records the related liabilities. It is possible that the liabilities ultimately incurred by the Company could differ from the amounts recorded. Under the separation and distribution agreement with TD SYNNEX, the Company agreed to indemnify TD SYNNEX, each of its subsidiaries and each of their respective directors, officers and employees from and against all liabilities allocated to Concentrix under the separation and distribution agreement, which are generally those liabilities that relate to the CX business and the Company’s business activities, whether incurred prior to or after the spin-off. Under the tax matters agreement with TD SYNNEX, if the spin-off fails to qualify for tax-free treatment, the Company is generally required to indemnify TD SYNNEX for any taxes resulting from the spin-off (and related costs and other damages) to the extent such amounts result from (1) an acquisition of all or a portion of the Company’s equity securities or assets by any means, (2) any action or failure to act by the Company after the distribution affecting the voting rights of the Company’s stock, (3) other actions or failures to act by the Company, or (4) certain breaches of the Company’s agreements and representations in the tax matters agreement. The Company’s indemnification obligations to TD SYNNEX and its subsidiaries, officers, directors and employees are not limited by any maximum amount. The Company does not believe that the above commitments and contingencies will have a material adverse effect on the Company’s results of operations, financial position or cash flows.

STOCKHOLDERS' EQUITY

3 Months Ended

Feb. 28, 2023

Equity [Abstract]

STOCKHOLDERS' EQUITY

NOTE 15—STOCKHOLDERS’ EQUITY:

Share repurchase program

In September 2021, the Company’s board of directors authorized the Company to purchase up to $500,000 of the Company’s outstanding shares of common stock from time to time as market and business conditions warrant, including through open market purchases or Rule 10b5-1 trading plans. The repurchase program has no termination date and may be suspended or discontinued at any time. During the three months ended February 28, 2023, the Company repurchased 71 shares of its common stock for an aggregate purchase price of $10,001. During the three months ended February 28, 2022, the Company did not repurchase any shares under the program. The share repurchases were made on the open market and the shares repurchased by the Company are held in treasury for general corporate purposes. At February 28, 2023, approximately $344,083 remained available for share repurchases under the existing authorization from the Company’s board of directors.

During March 2023, the Company repurchased 39 shares of its common stock for an aggregate purchase price of $4,940.

Dividends

During fiscal years 2023 and 2022, the Company has paid the following dividends per share approved by the Company’s board of directors:


Announcement Date	Record Date	Per Share Dividend Amount	Payment Date
January 18, 2022	January 28, 2022	$0.25	February 8, 2022
March 29, 2022	April 29, 2022	$0.25	May 10, 2022
June 27, 2022	July 29, 2022	$0.25	August 9, 2022
September 28, 2022	October 28, 2022	$0.275	November 8, 2022
January 19, 2023	January 30, 2023	$0.275	February 10, 2023

On March 29, 2023, the Company announced a cash dividend of $0.275 per share to stockholders of record as of April 28, 2023, payable on May 9, 2023.

- Definition

The entire disclosure for shareholders' equity comprised of portions attributable to the parent entity and noncontrolling interest, including other comprehensive income. Includes, but is not limited to, balances of common stock, preferred stock, additional paid-in capital, other capital and retained earnings, accumulated balance for each classification of other comprehensive income and amount of comprehensive income.

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+ Details

SUBSEQUENT EVENTS	3 Months Ended
SUBSEQUENT EVENTS	Feb. 28, 2023
Subsequent Events [Abstract]
SUBSEQUENT EVENTS	NOTE 16—SUBSEQUENT EVENTS Pending Combination with Webhelp In March 2023, Concentrix entered into a binding put option agreement with certain shareholders of Marnix Lux SA (“Webhelp Parent”), the parent company of the Webhelp business. Webhelp is a leading provider of CX solutions, including sales, marketing, and payment services, with significant operations and client relationships in Europe, Latin America, and Africa. Following completion of required works council consultation processes, the parties are expected to enter into a definitive purchase agreement. Under the terms of the agreement and subject to completion of the required works council consultations and the satisfaction of closing conditions, Concentrix will acquire 100% of the shares of Webhelp Parent in a transaction valued at approximately $4.8 billion, including the assumption of approximately €1.55 billion of net debt. At the closing of the transaction, shareholders of Webhelp Parent will receive (i) approximately 14.9 million shares of Concentrix common stock, (ii) €500 million in cash, (iii) a €700 million note payable in two years, bearing interest at 2% per annum, and (iv) the right to earn an additional 0.75 million shares of Concentrix common stock if the share price of Concentrix common stock reaches $170.00 per share within seven years from the closing of the transaction (based on daily volume weighted average prices measured over a specified period). Upon the closing of the transaction, Concentrix shareholders will own approximately 78% of the combined company with Webhelp Parent shareholders owning approximately 22%. The transaction is expected to close by the end of the year, subject to completion of the required works council consultations and the satisfaction of customary closing conditions, including approval by Concentrix shareholders and regulatory approvals. Debt Commitment Letter In connection with the pending combination, the Company entered into a debt commitment letter (the “Commitment Letter”), dated as of March 29, 2023, with JPMorgan Chase Bank, N.A. (“JPMorgan”), pursuant to which JPMorgan has committed to provide a 364-day bridge loan facility in an aggregate principal amount of $5.29 billion (the “Bridge Facility”), consisting of three tranches: (i) a $2.44 billion tranche of term bridge loans, (ii) a $1.85 billion tranche of term bridge loans and (iii) a $1.0 billion tranche of revolving commitments (the “Amendment Revolving Tranche”), each subject to the satisfaction of certain customary closing conditions including the consummation of the combination with Webhelp. The Bridge Facility is available to (i) pay for a portion of the cash purchase price, (ii) directly or indirectly repay certain indebtedness of Webhelp Parent and its subsidiaries and certain indebtedness of the Company and its subsidiaries, and (iii) to pay fees, costs and expenses related to the transaction, the Bridge Facility and transactions being entered into or otherwise contemplated in connection therewith. Additionally, the Amendment Revolving Tranche will be available after the consummation of the combination for working capital and other general corporate purposes. If the Company utilizes the Bridge Facility, amounts drawn thereunder will bear interest at an annual rate equal to adjusted term SOFR plus a margin which may initially range from 1.125% to 2.000%, depending on the Company’s debt rating or leverage ratio, as applicable, as determined in accordance with the Commitment Letter, which margin will be increased by 0.25% on each of the 90th, 180th and 270th day after the closing of the Bridge Facility. The Company will pay commitment fees on the undrawn amount of this commitment ranging from 0.125% to 0.275% if based upon the Company’s debt rating, or 0.225% to 0.300% if based upon the Company’s leverage ratio, as applicable, determined in accordance with the Commitment Letter.

Organization, Consolidation and Presentation of Financial Statements (Policies)	3 Months Ended
	Feb. 28, 2023
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Reclassifications	Reclassifications Certain amounts in the consolidated financial statements related to the prior years have been reclassified to conform to the current year’s presentation.

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Policies)	3 Months Ended
SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Policies)	Feb. 28, 2023
Accounting Policies [Abstract]
Basis of presentation	Basis of presentation The accompanying interim unaudited consolidated financial statements have been prepared by the Company in accordance with the rules and regulations of the Securities and Exchange Commission (“SEC”). The amounts as of November 30, 2022 have been derived from the Company’s annual audited financial statements included in the Company’s Annual Report on Form 10-K for the fiscal year ended November 30, 2022. Certain information and footnote disclosures normally included in financial statements prepared in accordance with generally accepted accounting principles (“GAAP”) in the United States have been condensed or omitted in accordance with such rules and regulations. In the opinion of management, the accompanying unaudited consolidated financial statements reflect all adjustments, consisting only of normal recurring adjustments, necessary to state fairly the financial position of the Company and its results of operations and cash flows as of and for the periods presented. These interim consolidated financial statements should be read in conjunction with the annual audited financial statements and notes thereto included in the Company’s Annual Report on Form 10-K for the fiscal year ended November 30, 2022. All intercompany balances and transactions have been eliminated in consolidation.
Concentration of credit risk	Concentration of credit risk For the three months ended February 28, 2023, no client accounted for more than 10% of the Company’s consolidated revenue. For the three months ended February 28, 2022, one client accounted for 10.3% of the Company’s consolidated revenue. As of February 28, 2023, no client comprised more than 10% of the Company’s total accounts receivable balance. As of November 30, 2022, one client comprised 12.4% of the Company’s total accounts receivable balance.
Recently adopted accounting pronouncements and Recently issued accounting pronouncements	Recently adopted accounting pronouncements In December 2019, the Financial Accounting Standards Board (the “FASB”) issued new guidance that simplified the accounting for income taxes. The guidance was effective for annual reporting periods beginning after December 15, 2020, and interim periods within those reporting periods. This standard became effective for the Company in fiscal year 2022 and did not have a material impact on the consolidated financial statements. No other new accounting pronouncements recently adopted or issued had or are expected to have a material impact on the consolidated financial statements.

ACQUISITION (Tables)

3 Months Ended

Feb. 28, 2023

Business Combination and Asset Acquisition [Abstract]

Schedule of Business Acquisitions by Acquisition, Contingent Consideration

The purchase price consideration to acquire PK consisted of the following:


Cash consideration for PK stock (1)	$	1,177,342
Cash consideration for PK vested equity awards (2)	246,229
Cash consideration for repayment of PK debt, including accrued interest (3)	148,492
Cash consideration for transaction expenses of PK (4)	22,842
Total cash consideration	1,594,905
Non-cash equity consideration for conversion of PK equity awards (5)	15,725
Total consideration transferred	1,610,630
Less: Cash and restricted cash acquired (6)	37,310
Total purchase price consideration	$	1,573,320

(2) Represents the cash consideration paid for certain vested PK stock option awards and restricted stock awards.

(3) Represents the cash consideration paid to retire PK’s outstanding third-party debt, including accrued interest.

(5) Represents the issuance of vested Concentrix stock options that were issued in conversion of certain vested PK stock options that were assumed by Concentrix pursuant to the merger agreement.

(6) Represents the PK cash and restricted cash balance acquired at the acquisition.

The preliminary purchase price consideration to acquire ServiceSource consisted of the following:


Cash consideration for ServiceSource stock (1)	$	150,392
Cash consideration for ServiceSource vested and unvested equity awards (2)	6,704
Cash consideration for repayment of ServiceSource debt, including accrued interest (3)	10,063
Total consideration transferred	167,159
Less: Cash and restricted cash acquired (4)	25,652
Total purchase price consideration	$	141,507

(1) Represents the cash consideration paid for the outstanding shares of ServiceSource’s common stock.

(2) Represents the cash consideration paid or to be paid for vested and unvested ServiceSource stock option awards, restricted stock units and performance stock units.

(3) Represents the cash consideration paid to retire ServiceSource’s outstanding third-party debt, including accrued interest.

(4) Represents the ServiceSource cash and restricted cash balance acquired at the acquisition.

Schedule of Business Acquisitions

The following table summarizes the final fair values of the assets acquired, liabilities assumed and non-controlling interest as of the acquisition date:


	As of
	December 27, 2021
Assets acquired:
Cash and cash equivalents	$	30,798
Accounts receivable	85,367
Property and equipment	11,158
Operating lease right-of-use assets	12,288
Identifiable intangible assets	469,300
Goodwill	1,119,068
Other assets	26,449
Total assets acquired	1,754,428

Liabilities assumed and non-controlling interest:
Accounts payable and accrued liabilities	78,092
Operating lease liabilities	12,288
Deferred tax liabilities	51,418
Non-controlling interest	2,000
Total liabilities assumed and non-controlling interest	143,798

Total consideration transferred	$	1,610,630

The following table summarizes the preliminary estimates of fair values of the assets acquired and liabilities assumed as of the acquisition date:


	As of
	July 20, 2022
Assets acquired:
Cash and cash equivalents	$	24,355
Accounts receivable	40,097
Property and equipment	8,112
Operating lease right-of-use assets	29,487
Identifiable intangible assets	40,200
Goodwill	45,502
Net deferred tax assets	22,724
Other assets	20,238
Total assets acquired	230,715

Liabilities assumed:
Accounts payable and accrued liabilities	34,069
Operating lease liabilities	29,487
Total liabilities assumed	63,556

Total consideration transferred	$	167,159

Schedule of Acquired Finite-Lived Intangible Assets by Major Class

The amounts allocated to intangible assets are as follows:


	Gross Carrying Amount		Weighted-Average Useful Life
Customer relationships	$	398,600	15 years
Technology	63,500		5 years
Trade name	5,000		3 years
Non-compete agreements	2,200		3 years
Total	$	469,300

The preliminary amounts allocated to intangible assets are as follows:


	Gross Carrying Amount		Weighted-Average Useful Life
Customer relationships	$	31,370	15 years
Technology	5,640		5 years
Trade name	3,190		3 years
Total	$	40,200

Business Acquisition, Pro Forma Information

The supplemental pro forma financial information for the prior period first fiscal quarter is as follows:


	Three Months Ended
	February 28, 2022
Revenue	$	1,569,013
Net income	106,351

SHARE-BASED COMPENSATION (Tables)

3 Months Ended

Feb. 28, 2023

Share-Based Payment Arrangement [Abstract]

Schedule of Share-based Compensation Expense

The Company recorded share-based compensation expense in the consolidated statements of operations for the three months ended February 28, 2023 and 2022 as follows:


	Three Months Ended
	February 28, 2023		February 28, 2022
Total share-based compensation	$	16,754	$	15,169
Tax benefit recorded in the provision for income taxes	(4,188)		(3,852)
Effect on net income	$	12,566	$	11,317

BALANCE SHEET COMPONENTS (Tables)

3 Months Ended

Feb. 28, 2023

Balance Sheet Related Disclosures [Abstract]

Schedule of Cash and Cash Equivalents


	As of
	February 28, 2023		November 30, 2022
Cash and cash equivalents	$	178,386	$	145,382
Restricted cash included in other current assets	11,644		12,081
Cash, cash equivalents and restricted cash	$	190,030	$	157,463

Schedule of Restricted Cash and Cash Equivalents


	As of
	February 28, 2023		November 30, 2022
Cash and cash equivalents	$	178,386	$	145,382
Restricted cash included in other current assets	11,644		12,081
Cash, cash equivalents and restricted cash	$	190,030	$	157,463

Schedule of Accounts Receivable

Accounts receivable, net is comprised of the following as of February 28, 2023 and November 30, 2022:


	As of
	February 28, 2023		November 30, 2022
Billed accounts receivable	$	813,828	$	782,049
Unbilled accounts receivable	573,866		613,222
Less: Allowance for doubtful accounts	(6,084)		(4,797)
Accounts receivable, net	$	1,381,610	$	1,390,474

Schedule of Allowance for Doubtful Trade Receivables

Presented below is a progression of the allowance for doubtful trade receivables:


	Three Months Ended
	February 28, 2023		February 28, 2022
Balance at beginning of period	$	4,797	$	5,421
Net additions (reductions)	1,722		1,948
Write-offs and reclassifications	(435)		(465)
Balance at end of period	$	6,084	$	6,904

Property, Plant and Equipment

The following table summarizes the carrying amounts and related accumulated depreciation for property and equipment as of February 28, 2023 and November 30, 2022:


	As of
	February 28, 2023		November 30, 2022
Land	$	27,376	$	27,336
Equipment, computers and software	567,165		542,209
Furniture and fixtures	89,530		89,167
Buildings, building improvements and leasehold improvements	377,283		362,218
Construction-in-progress	8,231		14,975
Total property and equipment, gross	$	1,069,585	$	1,035,905
Less: Accumulated depreciation	(670,453)		(632,076)
Property and equipment, net	$	399,132	$	403,829

Shown below are the countries where 10% or more of the Company’s property and equipment, net are located as of February 28, 2023 and November 30, 2022:


	As of
	February 28, 2023		November 30, 2022
Property and equipment, net:
United States	$	120,613	$	123,184
Philippines	76,275		76,361
India	44,111		42,698
Others	158,133		161,586
Total	$	399,132	$	403,829

Schedule of Goodwill

The following table summarizes the changes in the Company’s goodwill for the three months ended February 28, 2023 and 2022:


	Three Months Ended
	February 28, 2023		February 28, 2022
Balance at beginning of period	$	2,904,402	$	1,813,502
Acquisitions	—		1,132,017
Foreign exchange translation	676		(3,080)
Balance at end of period	$	2,905,078	$	2,942,439

Schedule of Intangible Assets

The following tables summarize the carrying amounts and related accumulated amortization for intangible assets as of February 28, 2023 and November 30, 2022:


	As of February 28, 2023						As of November 30, 2022
	Gross amounts		Accumulated amortization		Net amounts		Gross amounts		Accumulated amortization		Net amounts
Customer relationships	$	1,737,414	$	(849,731)	$	887,683	$	1,731,610	$	(811,727)	$	919,883
Technology	79,724		(25,418)		54,306		79,728		(21,820)		57,908
Trade names	14,567		(8,988)		5,579		14,552		(8,291)		6,261
Non-compete agreements	2,200		(864)		1,336		2,200		(680)		1,520
	$	1,833,905	$	(885,001)	$	948,904	$	1,828,090	$	(842,518)	$	985,572

Schedule of Intangible Assets, Future Amortization Expense

Estimated future amortization expense of the Company’s intangible assets is as follows:


Fiscal years ending November 30,
2023 (remaining nine months)	$	117,883
2024	146,111
2025	134,021
2026	117,517
2027	87,264
Thereafter	346,108
Total	$	948,904

Schedule of Accumulated Other Comprehensive Income (Loss)

The components of accumulated other comprehensive income (loss) (“AOCI”), net of taxes, were as follows:


	Three Months Ended February 28, 2023 and 2022
	Unrecognized gains (losses) on defined benefit plan, net of taxes		Unrealized gains (losses) on cash flow hedges, net of taxes		Foreign currency translation adjustments, net of taxes		Total
Balance, November 30, 2021	$	(22,745)	$	(1,403)	$	(46,378)	$	(70,526)
Other comprehensive income (loss) before reclassification	773		(2,760)		(13,839)		(15,826)
Reclassification of gains from other comprehensive income (loss)	—		(673)		—		(673)
Balances at February 28, 2022	$	(21,972)	$	(4,836)	$	(60,217)	$	(87,025)

Balance, November 30, 2022	$	(8,471)	$	(19,914)	$	(287,364)	$	(315,749)
Other comprehensive income (loss) before reclassification	(552)		7,654		17,243		24,345
Reclassification of gains from other comprehensive income (loss)	—		5,807		—		5,807
Balances at February 28, 2023	$	(9,023)	$	(6,453)	$	(270,121)	$	(285,597)

DERIVATIVE INSTRUMENTS (Tables)

3 Months Ended

Feb. 28, 2023

Derivative Instruments and Hedging Activities Disclosure [Abstract]

Schedule of Derivative Instruments in Statement of Financial Position, Fair Value

The fair values of the Company’s derivative instruments are disclosed in Note 7—Fair Value Measurements and summarized in the table below:


	Value as of
Balance Sheet Line Item	February 28, 2023		November 30, 2022
Derivative instruments not designated as hedging instruments:
Foreign exchange forward contracts (notional value)	$	1,535,892	$	1,465,853
Other current assets	19,249		22,839
Other accrued liabilities	13,582		14,934
Derivative instruments designated as cash flow hedges:
Foreign exchange forward contracts (notional value)	$	1,026,969	$	963,844
Other current assets and other assets	10,731		6,389
Other accrued liabilities and other long-term liabilities	19,332		32,935

Derivative Instruments, Gain (Loss)


		Three Months Ended
	Locations of gain (loss) in statement of operations	February 28, 2023		February 28, 2022
Derivative instruments designated as cash flow hedges
Gains (losses) recognized in OCI:
Foreign exchange forward contracts		$	10,203	$	(3,707)

(Losses) gains reclassified from AOCI into income:
Foreign exchange forward contracts
(Loss) gain reclassified from AOCI into income	Cost of revenue for services	$	(5,760)	$	415
(Loss) gain reclassified from AOCI into income	Selling, general and administrative expenses	(1,981)		490
Total		$	(7,741)	$	905

Derivative instruments not designated as hedging instruments:
Gain (loss) recognized from foreign exchange forward contracts, net(1)	Other expense (income), net	$	6,225	$	(1,012)

(1) The gains and losses largely offset the currency gains and losses that resulted from changes in the assets and liabilities denominated in nonfunctional currencies.

FAIR VALUE MEASUREMENTS (Tables)

3 Months Ended

Feb. 28, 2023

Fair Value Disclosures [Abstract]

Schedule of Fair Value, Assets and Liabilities Measured on Recurring Basis

The following table summarizes the valuation of the Company’s investments and financial instruments that are measured at fair value on a recurring basis:


	As of February 28, 2023								As of November 30, 2022
			Fair value measurement category								Fair value measurement category
	Total		Level 1		Level 2		Level 3		Total		Level 1		Level 2		Level 3
Assets:
Cash equivalents	$	92,715	$	92,715	$	—	$	—	$	89,932	$	89,932	$	—	$	—
Foreign government bond	1,564		1,564		—		—		1,529		1,529		—		—
Forward foreign currency exchange contracts	29,980		—		29,980		—		29,228		—		29,228		—
Liabilities:
Forward foreign currency exchange contracts	$	32,914	$	—	$	32,914	$	—	$	47,869	$	—	$	47,869	$	—

BORROWINGS (Tables)

3 Months Ended

Feb. 28, 2023

Debt Disclosure [Abstract]

Schedule of Debt

Borrowings consist of the following:


	As of
	February 28, 2023		November 30, 2022
Credit Facility - current portion of Term Loan component	$	—	$	—
Current portion of long term debt	$	—	$	—

Credit Facility - Term Loan component	$	1,850,000	$	1,875,000
Securitization Facility	377,000		356,500
Long-term debt, before unamortized debt discount and issuance costs	2,227,000		2,231,500
Less: unamortized debt discount and issuance costs	(6,793)		(7,212)
Long-term debt, net	$	2,220,207	$	2,224,288

EARNINGS PER SHARE (Tables)

3 Months Ended

Feb. 28, 2023

Earnings Per Share [Abstract]

Schedule of Earnings Per Share


	Three Months Ended
	February 28, 2023		February 28, 2022
Basic earnings per common share:
Net income	$	87,870	$	110,273
Less: net income allocated to participating securities(1)	(1,556)		(1,554)
Net income attributable to common stockholders	$	86,314	$	108,719

Weighted-average number of common shares - basic	51,150		51,629

Basic earnings per common share	$	1.69	$	2.11

Diluted earnings per common share:
Net income	$	87,870	$	110,273
Less: net income allocated to participating securities(1)	(1,546)		(1,542)
Net income attributable to common stockholders	$	86,324	$	108,731

Weighted-average number of common shares - basic	51,150		51,629
Effect of dilutive securities:
Stock options and restricted stock units	326		417
Weighted-average number of common shares - diluted	51,476		52,046

Diluted earnings per common share	$	1.68	$	2.09

(1)Restricted stock awards granted to employees by the Company are considered participating securities.

REVENUE (Tables)

3 Months Ended

Feb. 28, 2023

Revenue from Contract with Customer [Abstract]

Disaggregation of Revenue

In the following table, the Company’s revenue is disaggregated by primary industry verticals:


	Three Months Ended
	February 28, 2023		February 28, 2022
Industry vertical:
Technology and consumer electronics	$	516,608	$	470,199
Retail, travel and ecommerce	305,504		284,917
Communications and media	256,987		260,643
Banking, financial services and insurance	259,653		243,246
Healthcare	177,824		150,136
Other	119,828		126,911
Total	$	1,636,404	$	1,536,052

LEASES (Tables)

3 Months Ended

Feb. 28, 2023

Leases [Abstract]

Schedule of Lease Cost

The following table presents the various components of operating lease costs:


	Three Months Ended
	February 28, 2023		February 28, 2022
Operating lease cost	$	51,760	$	50,802
Short-term lease cost	4,719		4,337
Variable lease cost	12,331		11,984
Sublease income	(1,363)		(735)
Total operating lease cost	$	67,447	$	66,388

The weighted-average remaining lease term and discount rate as of February 28, 2023 and November 30, 2022 were as follows:


	As of
	February 28, 2023		November 30, 2022
Weighted-average remaining lease term (years)	3.63		3.72
Weighted-average discount rate	5.38	%	5.24	%

Operating Lease Liability Maturity Schedule

The following table presents a maturity analysis of expected undiscounted cash flows for operating leases on an annual basis for the next five fiscal years and thereafter as of February 28, 2023:


Fiscal Years Ending November 30,
2023 (remaining nine months)	$	147,247
2024	167,079
2025	118,069
2026	63,503
2027	27,877
Thereafter	28,691
Total payments	552,466
Less: imputed interest*	49,055
Total present value of lease payments	$	503,411

*Imputed interest represents the difference between undiscounted cash flows and discounted cash flows.

Schedule of Amounts Recorded In Consolidated Balance Sheet Related to Operating Leases

The following amounts were recorded in the consolidated balance sheets related to the Company’s operating leases:


		As of
		February 28, 2023		November 30, 2022
Operating lease ROU assets	Other assets, net	$	475,471	$	473,039
Current operating lease liabilities	Other accrued liabilities	167,397		158,801
Non-current operating lease liabilities	Other long-term liabilities	336,014		340,673

Schedule of Supplemental Cash Flow Information Related to Operating Leases


	Three Months Ended
	February 28, 2023		February 28, 2022
Cash paid for amounts included in the measurement of lease liabilities	$	53,825	$	50,044
Non-cash ROU assets obtained in exchange for lease liabilities	41,394		37,492

STOCKHOLDERS' EQUITY (Tables)

3 Months Ended

Feb. 28, 2023

Equity [Abstract]

Dividends Declared

During fiscal years 2023 and 2022, the Company has paid the following dividends per share approved by the Company’s board of directors:


Announcement Date	Record Date	Per Share Dividend Amount	Payment Date
January 18, 2022	January 28, 2022	$0.25	February 8, 2022
March 29, 2022	April 29, 2022	$0.25	May 10, 2022
June 27, 2022	July 29, 2022	$0.25	August 9, 2022
September 28, 2022	October 28, 2022	$0.275	November 8, 2022
January 19, 2023	January 30, 2023	$0.275	February 10, 2023

On March 29, 2023, the Company announced a cash dividend of $0.275 per share to stockholders of record as of April 28, 2023, payable on May 9, 2023.

BACKGROUND AND BASIS OF PRESENTATION (Details)	Feb. 28, 2023 market
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Primary industry verticals	5

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Details) - Customer Concentration Risk - One Client	3 Months Ended	12 Months Ended
	Feb. 28, 2022	Nov. 30, 2022
Revenue
Concentration Risk [Line Items]
Concentration risk percentage	10.30%
Accounts Receivable
Concentration Risk [Line Items]
Concentration risk percentage		12.40%

ACQUISITIONS - Narrative (Details) $ in Thousands			3 Months Ended
ACQUISITIONS - Narrative (Details) $ in Thousands	Jul. 20, 2022 USD ($)	Dec. 27, 2021 USD ($) market	Feb. 28, 2023 USD ($)	Feb. 28, 2022 USD ($)
Business Acquisition [Line Items]
Acquisition of business, net of cash and restricted cash acquired			$ 0	$ 1,564,430
Acquisition-related and integration expenses			$ 5,543	$ 922
PK
Business Acquisition [Line Items]
Number of staff members acquired \| market		5,000
Acquisition of business, net of cash and restricted cash acquired		$ 1,573,320
Gross Carrying Amount		469,300
Acquisition-related and integration expenses		22,842
Cash paid for acquisition		$ 1,594,905
ServiceSource International, Inc
Business Acquisition [Line Items]
Acquisition of business, net of cash and restricted cash acquired	$ 141,507
Gross Carrying Amount	$ 40,200

ACQUISITIONS - Consideration (Details) - USD ($) $ in Thousands			3 Months Ended
	Jul. 20, 2022	Dec. 27, 2021	Feb. 28, 2023	Feb. 28, 2022
Business Acquisition [Line Items]
Acquisition-related and integration expenses			$ 5,543	$ 922
Acquisition of business, net of cash and restricted cash acquired			$ 0	$ 1,564,430
PK
Business Acquisition [Line Items]
Payments to Acquire Businesses, Gross, Cash Consideration for Stock		$ 1,177,342
Payments to Acquire Businesses, Gross, Cash Consideration for Vested Equity Awards		246,229
Payments to Acquire Businesses, Gross, Cash Consideration for Repayment of Debt, Including Accrued Interest		148,492
Acquisition-related and integration expenses		22,842
Cash paid for acquisition		1,594,905
Business Combination, Consideration Transferred, Other		15,725
Purchase price		1,610,630
Cash Acquired from Acquisition		37,310
Acquisition of business, net of cash and restricted cash acquired		$ 1,573,320
ServiceSource International, Inc
Business Acquisition [Line Items]
Payments to Acquire Businesses, Gross, Cash Consideration for Stock	$ 150,392
Payments to Acquire Businesses, Gross, Cash Consideration for Vested and Unvested Equity Awards	6,704
Payments to Acquire Businesses, Gross, Cash Consideration for Repayment of Debt, Including Accrued Interest	10,063
Purchase price	167,159
Cash Acquired from Acquisition	25,652
Acquisition of business, net of cash and restricted cash acquired	$ 141,507

ACQUISITIONS - Purchase Price (Details) - USD ($) $ in Thousands			3 Months Ended
	Jul. 20, 2022	Dec. 27, 2021	Feb. 28, 2023	Feb. 28, 2022	Nov. 30, 2022	Nov. 30, 2021
Business Acquisition [Line Items]
Goodwill			$ 2,905,078	$ 2,942,439	$ 2,904,402	$ 1,813,502
Acquisition of business, net of cash and restricted cash acquired			$ 0	$ 1,564,430
PK
Business Acquisition [Line Items]
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Cash and Equivalents		$ 30,798
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Current Assets, Receivables		85,367
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Property, Plant, and Equipment		11,158
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Operating Lease Right-of-use-Assets		12,288
Gross Carrying Amount		469,300
Goodwill		1,119,068
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Other Noncurrent Assets		26,449
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Assets		1,754,428
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Current Liabilities, Accounts Payable		78,092
Business Combination, Recognized Identifiable Asset Acquired and Liability Assumed, Lease Obligation		12,288
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Deferred Tax Liabilities		51,418
Business Combination, Acquisition of Less than 100 Percent, Noncontrolling Interest, Fair Value		2,000
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Liabilities		143,798
Purchase price		1,610,630
Acquisition of business, net of cash and restricted cash acquired		$ 1,573,320
ServiceSource International, Inc
Business Acquisition [Line Items]
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Cash and Equivalents	$ 24,355
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Current Assets, Receivables	40,097
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Property, Plant, and Equipment	8,112
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Operating Lease Right-of-use-Assets	29,487
Gross Carrying Amount	40,200
Goodwill	45,502
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Other Noncurrent Assets	20,238
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Assets	230,715
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Current Liabilities, Accounts Payable	34,069
Business Combination, Recognized Identifiable Asset Acquired and Liability Assumed, Lease Obligation	29,487
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Liabilities	63,556
Purchase price	167,159
Acquisition of business, net of cash and restricted cash acquired	141,507
Business Combination Recognized Identifiable Assets Acquired and Liabilities Assumed, Deferred Tax Assets	$ 22,724

ACQUISITIONS - Intangible Assets (Details) - USD ($) $ in Thousands	Jul. 20, 2022	Dec. 27, 2021
PK
Business Acquisition [Line Items]
Gross Carrying Amount		$ 469,300
PK \| Customer relationships
Business Acquisition [Line Items]
Gross Carrying Amount		$ 398,600
Weighted-Average Useful Life		15 years
PK \| Technology
Business Acquisition [Line Items]
Gross Carrying Amount		$ 63,500
Weighted-Average Useful Life		5 years
PK \| Trade names
Business Acquisition [Line Items]
Gross Carrying Amount		$ 5,000
Weighted-Average Useful Life		3 years
PK \| Non-compete agreements
Business Acquisition [Line Items]
Gross Carrying Amount		$ 2,200
Weighted-Average Useful Life		3 years
ServiceSource International, Inc
Business Acquisition [Line Items]
Gross Carrying Amount	$ 40,200
ServiceSource International, Inc \| Customer relationships
Business Acquisition [Line Items]
Gross Carrying Amount	$ 31,370
Weighted-Average Useful Life	15 years
ServiceSource International, Inc \| Technology
Business Acquisition [Line Items]
Gross Carrying Amount	$ 5,640
Weighted-Average Useful Life	5 years
ServiceSource International, Inc \| Trade names
Business Acquisition [Line Items]
Gross Carrying Amount	$ 3,190
Weighted-Average Useful Life	3 years

ACQUISITIONS - Pro Forma (Details) - USD ($) $ in Thousands	3 Months Ended
ACQUISITIONS - Pro Forma (Details) - USD ($) $ in Thousands	Feb. 28, 2023	Feb. 28, 2022
Business Acquisition [Line Items]
Revenue	$ 1,636,404	$ 1,536,052
Income before income taxes	$ 118,343	146,591
PK
Business Acquisition [Line Items]
Business Acquisition, Pro Forma Revenue		1,569,013
Business Acquisition, Pro Forma Net Income (Loss)		$ 106,351

- Definition

Amount of income (loss) from continuing operations, including income (loss) from equity method investments, before deduction of income tax expense (benefit), and income (loss) attributable to noncontrolling interest.

+ References

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+ Details

- Definition

Amount, excluding tax collected from customer, of revenue from satisfaction of performance obligation by transferring promised good or service to customer. Tax collected from customer is tax assessed by governmental authority that is both imposed on and concurrent with specific revenue-producing transaction, including, but not limited to, sales, use, value added and excise.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
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+ Details

SHARE-BASED COMPENSATION - Narrative (Details) shares in Thousands	1 Months Ended
	Jan. 31, 2022 $ / shares shares
Restricted Stock Awards and Restricted Stock Units
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock granted (in shares) \| shares	53
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Grants in Period, Weighted Average Grant Date Fair Value \| $ / shares	$ 138.79
Performance-based Restricted Stock Units
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock granted (in shares) \| shares	52
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Grants in Period, Weighted Average Grant Date Fair Value \| $ / shares	$ 136.19
Restricted Stock Awards, Restricted Stock Units and Performance-Based Restricted Stock Units \| Maximum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period	4 years

SHARE-BASED COMPENSATION - Share-based Compensation Expense (Details) - USD ($) $ in Thousands	3 Months Ended
	Feb. 28, 2023	Feb. 28, 2022
Share-Based Payment Arrangement [Abstract]
Total share-based compensation	$ 16,754	$ 15,169
Tax benefit recorded in the provision for income taxes	(4,188)	(3,852)
Effect on net income	$ 12,566	$ 11,317

BALANCE SHEET COMPONENTS - Cash, Cash Equivalents and Restricted Cash (Details) - USD ($) $ in Thousands	Feb. 28, 2023	Nov. 30, 2022	Feb. 28, 2022	Nov. 30, 2021
Balance Sheet Related Disclosures [Abstract]
Cash and cash equivalents	$ 178,386	$ 145,382
Restricted cash included in other current assets	11,644	12,081
Cash, cash equivalents and restricted cash	$ 190,030	$ 157,463	$ 143,160	$ 183,010

BALANCE SHEET COMPONENTS - Accounts Receivable, Net (Details) - USD ($) $ in Thousands	Feb. 28, 2023	Nov. 30, 2022	Feb. 28, 2022	Nov. 30, 2021
Accounts, Notes, Loans and Financing Receivable [Line Items]
Less: Allowance for doubtful accounts	$ (6,084)	$ (4,797)	$ (6,904)	$ (5,421)
Accounts receivable, net	1,381,610	1,390,474
Billed accounts receivable
Accounts, Notes, Loans and Financing Receivable [Line Items]
Accounts receivable, gross	813,828	782,049
Unbilled accounts receivable
Accounts, Notes, Loans and Financing Receivable [Line Items]
Accounts receivable, gross	$ 573,866	$ 613,222

BALANCE SHEET COMPONENTS - Allowance for Doubtful Trade Receivables (Details) - USD ($) $ in Thousands	3 Months Ended
	Feb. 28, 2023	Feb. 28, 2022	Nov. 30, 2022	Nov. 30, 2021
Accounts Receivable, Allowance for Credit Loss [Roll Forward]
Accounts Receivable, Allowance for Credit Loss, Current	$ 6,084	$ 6,904	$ 4,797	$ 5,421
Write-offs and reclassifications	(435)	(465)
Provision for doubtful accounts	$ 1,722	$ 1,948

BALANCE SHEET COMPONENTS - Property and Equipment, Net (Details) - USD ($) $ in Thousands	Feb. 28, 2023	Nov. 30, 2022
Property, Plant and Equipment [Line Items]
Total property and equipment, gross	$ 1,069,585	$ 1,035,905
Less: Accumulated depreciation	(670,453)	(632,076)
Property and equipment, net	399,132	403,829
United States
Property, Plant and Equipment [Line Items]
Property and equipment, net	120,613	123,184
Philippines
Property, Plant and Equipment [Line Items]
Property and equipment, net	76,275	76,361
India
Property, Plant and Equipment [Line Items]
Property and equipment, net	44,111	42,698
Other
Property, Plant and Equipment [Line Items]
Property and equipment, net	158,133	161,586
Land
Property, Plant and Equipment [Line Items]
Total property and equipment, gross	27,376	27,336
Equipment, computers and software
Property, Plant and Equipment [Line Items]
Total property and equipment, gross	567,165	542,209
Furniture and fixtures
Property, Plant and Equipment [Line Items]
Total property and equipment, gross	89,530	89,167
Buildings, building improvements and leasehold improvements
Property, Plant and Equipment [Line Items]
Total property and equipment, gross	377,283	362,218
Construction-in-progress
Property, Plant and Equipment [Line Items]
Total property and equipment, gross	$ 8,231	$ 14,975

BALANCE SHEET COMPONENTS - Goodwill (Details) - USD ($) $ in Thousands	3 Months Ended
	Feb. 28, 2023	Feb. 28, 2022
Goodwill [Roll Forward]
Goodwill, Beginning Balance	$ 2,904,402	$ 1,813,502
Acquisitions	0	1,132,017
Foreign exchange translation	676	(3,080)
Goodwill, Ending Balance	$ 2,905,078	$ 2,942,439

- Definition

Amount after accumulated impairment loss of an asset representing future economic benefits arising from other assets acquired in a business combination that are not individually identified and separately recognized.

+ References + Details

BALANCE SHEET COMPONENTS - Intangible Assets, Net (Details) - USD ($) $ in Thousands	Feb. 28, 2023	Nov. 30, 2022
Finite-Lived Intangible Assets [Line Items]
Gross amounts	$ 1,833,905	$ 1,828,090
Accumulated amortization	(885,001)	(842,518)
Total	948,904	985,572
Customer relationships
Finite-Lived Intangible Assets [Line Items]
Gross amounts	1,737,414	1,731,610
Accumulated amortization	(849,731)	(811,727)
Total	887,683	919,883
Technology
Finite-Lived Intangible Assets [Line Items]
Gross amounts	79,724	79,728
Accumulated amortization	(25,418)	(21,820)
Total	54,306	57,908
Trade names
Finite-Lived Intangible Assets [Line Items]
Gross amounts	14,567	14,552
Accumulated amortization	(8,988)	(8,291)
Total	5,579	6,261
Noncompete Agreements
Finite-Lived Intangible Assets [Line Items]
Gross amounts	2,200	2,200
Accumulated amortization	(864)	(680)
Total	$ 1,336	$ 1,520

BALANCE SHEET COMPONENTS - Estimated Future Amortization Expense (Details) - USD ($) $ in Thousands	Feb. 28, 2023	Nov. 30, 2022
Balance Sheet Related Disclosures [Abstract]
2021 (remaining three months)	$ 117,883
2024	146,111
2025	134,021
2026	117,517
2027	87,264
Thereafter	346,108
Total	$ 948,904	$ 985,572

BALANCE SHEET COMPONENTS - Accumulated Other Comprehensive Income (Loss) (Details) - USD ($) $ in Thousands	3 Months Ended
	Feb. 28, 2023	Feb. 28, 2022	Nov. 30, 2022	Nov. 30, 2021
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Reclassification from Accumulated Other Comprehensive Income, Current Period, Net of Tax	$ 5,807	$ (673)
Total stockholders’ equity	2,800,501	2,731,999	$ 2,695,904	$ 2,620,255
Other Comprehensive Income (Loss), before Reclassifications, Net of Tax	24,345	(15,826)
Accumulated Foreign Currency Adjustment Attributable to Parent [Member]
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Reclassification from Accumulated Other Comprehensive Income, Current Period, Net of Tax	0	0
Total stockholders’ equity	(270,121)	(60,217)	(287,364)	(46,378)
Other Comprehensive Income (Loss), before Reclassifications, Net of Tax	17,243	(13,839)
Accumulated Net Gain (Loss) from Cash Flow Hedges Attributable to Parent [Member]
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Reclassification from Accumulated Other Comprehensive Income, Current Period, Net of Tax	5,807	(673)
Total stockholders’ equity	(6,453)	(4,836)	(19,914)	(1,403)
Other Comprehensive Income (Loss), before Reclassifications, Net of Tax	7,654	(2,760)
Accumulated Defined Benefit Plans Adjustment Attributable to Parent [Member]
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Reclassification from Accumulated Other Comprehensive Income, Current Period, Net of Tax	0	0
Total stockholders’ equity	(9,023)	(21,972)	(8,471)	(22,745)
Other Comprehensive Income (Loss), before Reclassifications, Net of Tax	(552)	773
Accumulated other comprehensive income (loss)
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Total stockholders’ equity	$ (285,597)	$ (87,025)	$ (315,749)	$ (70,526)

- Definition

Total of all stockholders' equity (deficit) items, net of receivables from officers, directors, owners, and affiliates of the entity which are attributable to the parent. The amount of the economic entity's stockholders' equity attributable to the parent excludes the amount of stockholders' equity which is allocable to that ownership interest in subsidiary equity which is not attributable to the parent (noncontrolling interest, minority interest). This excludes temporary equity and is sometimes called permanent equity.

+ References

Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef
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-Name Accounting Standards Codification
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-SubTopic 10
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+ Details

DERIVATIVE INSTRUMENTS - Fair Value of Derivative Instruments in Balance Sheets (Details) - Foreign Exchange Forward - USD ($) $ in Thousands	Feb. 28, 2023	Nov. 30, 2022
Not Designated as Hedging Instrument
Derivative instruments not designated as hedging instruments:
Notional value	$ 1,535,892	$ 1,465,853
Derivative instruments designated as cash flow hedges:
Notional value	1,535,892	1,465,853
Not Designated as Hedging Instrument \| Other current assets
Derivative instruments not designated as hedging instruments:
Forward foreign currency exchange contracts	19,249	22,839
Derivative instruments designated as cash flow hedges:
Forward foreign currency exchange contracts	19,249	22,839
Not Designated as Hedging Instrument \| Other accrued liabilities
Derivative instruments not designated as hedging instruments:
Forward foreign currency exchange contracts	13,582	14,934
Derivative instruments designated as cash flow hedges:
Forward foreign currency exchange contracts	13,582	14,934
Designated as Hedging Instrument
Derivative instruments not designated as hedging instruments:
Notional value	1,026,969	963,844
Derivative instruments designated as cash flow hedges:
Notional value	1,026,969	963,844
Designated as Hedging Instrument \| Other current assets and other assets
Derivative instruments not designated as hedging instruments:
Forward foreign currency exchange contracts	10,731	6,389
Derivative instruments designated as cash flow hedges:
Forward foreign currency exchange contracts	10,731	6,389
Designated as Hedging Instrument \| Other accrued liabilities and other long-term liabilities
Derivative instruments not designated as hedging instruments:
Forward foreign currency exchange contracts	19,332	32,935
Derivative instruments designated as cash flow hedges:
Forward foreign currency exchange contracts	$ 19,332	$ 32,935

DERIVATIVE INSTRUMENTS - Effect of Derivative Instruments on AOCI and Statements of Operations (Details) - Foreign Exchange Forward - USD ($) $ in Thousands	3 Months Ended
	Feb. 28, 2023	Feb. 28, 2022
Designated as Hedging Instrument
Derivative [Line Items]
(Loss) gain reclassified from AOCI into income	$ (7,741)	$ 905
(Losses) gains recognized in OCI	10,203	(3,707)
Other expense (income), net \| Not Designated as Hedging Instrument
Derivative [Line Items]
(Loss) gain recognized from foreign exchange forward contracts, net	6,225	(1,012)
Selling, general and administrative expenses \| Designated as Hedging Instrument
Derivative [Line Items]
(Loss) gain reclassified from AOCI into income	(1,981)	490
Cost of revenue for services \| Designated as Hedging Instrument
Derivative [Line Items]
(Loss) gain reclassified from AOCI into income	$ (5,760)	$ 415

DERIVATIVE INSTRUMENTS - Narrative (Details) $ in Thousands	3 Months Ended
DERIVATIVE INSTRUMENTS - Narrative (Details) $ in Thousands	Feb. 28, 2023 USD ($)
Derivative Instruments and Hedging Activities Disclosure [Abstract]
Existing gains expected to be reclassified	$ 10,899

FAIR VALUE MEASUREMENTS (Details) - Fair Value, Recurring - USD ($) $ in Thousands	Feb. 28, 2023	Nov. 30, 2022
Assets:
Cash equivalents	$ 92,715	$ 89,932
Foreign government bond	1,564	1,529
Foreign Exchange Forward
Assets:
Forward foreign currency exchange contracts	29,980	29,228
Liabilities:
Forward foreign currency exchange contracts	32,914	47,869
Level 1
Assets:
Cash equivalents	92,715	89,932
Foreign government bond	1,564	1,529
Level 1 \| Foreign Exchange Forward
Assets:
Forward foreign currency exchange contracts	0	0
Liabilities:
Forward foreign currency exchange contracts	0	0
Level 2
Assets:
Cash equivalents	0	0
Foreign government bond	0	0
Level 2 \| Foreign Exchange Forward
Assets:
Forward foreign currency exchange contracts	29,980	29,228
Liabilities:
Forward foreign currency exchange contracts	32,914	47,869
Level 3
Assets:
Cash equivalents	0	0
Foreign government bond	0	0
Level 3 \| Foreign Exchange Forward
Assets:
Forward foreign currency exchange contracts	0	0
Liabilities:
Forward foreign currency exchange contracts	$ 0	$ 0

BORROWINGS - Schedule of Debt (Details) - USD ($) $ in Thousands	Feb. 28, 2023	Nov. 30, 2022
Debt Instrument [Line Items]
Credit Facility - current portion of Term Loan component	$ 0	$ 0
Long-term debt, before unamortized debt discount and issuance costs	2,227,000	2,231,500
Less: unamortized debt discount and issuance costs	(6,793)	(7,212)
Long-term debt, net	2,220,207	2,224,288
Securitization Facility
Debt Instrument [Line Items]
Credit Facility - Term Loan component	377,000	356,500
Senior Secured Credit Facility \| Term Loan
Debt Instrument [Line Items]
Credit Facility - current portion of Term Loan component	0	0
Senior Secured Credit Facility \| New Term Loan
Debt Instrument [Line Items]
Credit Facility - Term Loan component	$ 1,850,000	$ 1,875,000

BORROWINGS - Narrative (Details)				1 Months Ended	3 Months Ended
BORROWINGS - Narrative (Details)	Aug. 31, 2022 USD ($)	Jul. 06, 2022 USD ($)	Dec. 27, 2021 USD ($)	Nov. 30, 2024 USD ($)	Feb. 28, 2023 USD ($)	Feb. 28, 2022 USD ($)	Nov. 30, 2022 USD ($)	Oct. 30, 2020 USD ($)
Term Loan
Debt Instrument [Line Items]
Principal payments					$ 0	$ 700,000,000
New Term Loan
Debt Instrument [Line Items]
Principal payments					25,000,000	$ 0
Securitization Facility
Debt Instrument [Line Items]
Credit facility, maximum borrowing capacity		$ 500,000,000
Securitization Facility \| Secured Overnight Financing Rate (SOFR) Overnight Index Swap Rate
Debt Instrument [Line Items]
Basis spread on variable rate		0.80%
Debt Instrument, Basis Spread on Variable Rate, Adjustment		0.10%
Securitization Facility \| Commercial Paper Rate
Debt Instrument [Line Items]
Basis spread on variable rate		0.70%
Prior Securitization Facility
Debt Instrument [Line Items]
Credit facility, maximum borrowing capacity								$ 350,000,000
Senior Secured Credit Facility
Debt Instrument [Line Items]
Increase in credit facility			$ 450,000,000
Pro forma first lien leverage ratio			3.00
Consolidated leverage ratio			3.75
Consolidated interest coverage ratio			3.00
Senior Secured Credit Facility \| Revolver
Debt Instrument [Line Items]
Credit facility, maximum borrowing capacity			$ 1,000,000,000
Amount outstanding					0		$ 0
Senior Secured Credit Facility \| New Term Loan
Debt Instrument [Line Items]
Credit facility, maximum borrowing capacity			$ 2,100,000,000
Principal payments					$ 25,000,000
Quarterly installment amounts	$ 26,250,000
Senior Secured Credit Facility \| New Term Loan \| Forecast
Debt Instrument [Line Items]
Quarterly installment amounts				$ 26,250,000
Senior Secured Credit Facility \| Minimum
Debt Instrument [Line Items]
Commitment fee percent of unused portion			0.225%
Senior Secured Credit Facility \| Minimum \| SOFR Rate Loans
Debt Instrument [Line Items]
Basis spread on variable rate			1.25%
Senior Secured Credit Facility \| Minimum \| Not SOFR Rate Loans
Debt Instrument [Line Items]
Basis spread on variable rate			0.25%
Senior Secured Credit Facility \| Maximum
Debt Instrument [Line Items]
Commitment fee percent of unused portion			0.30%
Senior Secured Credit Facility \| Maximum \| SOFR Rate Loans
Debt Instrument [Line Items]
Basis spread on variable rate			2.00%
Senior Secured Credit Facility \| Maximum \| Not SOFR Rate Loans
Debt Instrument [Line Items]
Basis spread on variable rate			1.00%
Senior Secured Credit Facility \| Secured Overnight Financing Rate (SOFR) Overnight Index Swap Rate \| SOFR Rate Loans
Debt Instrument [Line Items]
Interest rate floor			0.00%
Senior Secured Credit Facility \| Secured Overnight Financing Rate (SOFR) Overnight Index Swap Rate \| Not SOFR Rate Loans
Debt Instrument [Line Items]
Basis spread on variable rate			1.00%
Senior Secured Credit Facility \| Secured Overnight Financing Rate (SOFR) Overnight Index Swap Rate \| Minimum \| SOFR Rate Loans
Debt Instrument [Line Items]
Basis spread on variable rate			0.10%
Senior Secured Credit Facility \| Secured Overnight Financing Rate (SOFR) Overnight Index Swap Rate \| Maximum \| SOFR Rate Loans
Debt Instrument [Line Items]
Basis spread on variable rate			0.25%
Senior Secured Credit Facility \| Federal Funds Rate \| Not LIBOR Rate Loans
Debt Instrument [Line Items]
Basis spread on variable rate			0.50%

EARNINGS PER SHARE - Narrative (Details) - shares	Feb. 28, 2023	Nov. 30, 2022
Earnings Per Share [Abstract]
Common stock, shares issued (in shares)	52,595,000	52,367,000

EARNINGS PER SHARE - Computation of Earnings Per Share (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended
	Feb. 28, 2023	Feb. 28, 2022
Basic earnings per common share:
Net income attributable to Concentrix Corporation	$ 87,870	$ 110,273
Less: net income allocated to participating securities	(1,556)	(1,554)
Net income attributable to common stockholders	$ 86,314	$ 108,719
Weighted-average number of common shares - basic (in shares)	51,150	51,629
Basic earnings per common share (in dollars per share)	$ 1.69	$ 2.11
Diluted earnings per common share:
Net income attributable to Concentrix Corporation	$ 87,870	$ 110,273
Less: net income allocated to participating securities	(1,546)	(1,542)
Net income attributable to common stockholders	$ 86,324	$ 108,731
Weighted-average number of common shares - basic (in shares)	51,150	51,629
Effect of dilutive securities:
Stock options and restricted stock units	326	417
Weighted-average number of common shares - diluted (in shares)	51,476	52,046
Diluted earnings per common share (in dollars per share)	$ 1.68	$ 2.09

REVENUE (Details) - USD ($) $ in Thousands	3 Months Ended
REVENUE (Details) - USD ($) $ in Thousands	Feb. 28, 2023	Feb. 28, 2022
Disaggregation of Revenue [Line Items]
Revenue	$ 1,636,404	$ 1,536,052
Technology and consumer electronics
Disaggregation of Revenue [Line Items]
Revenue	516,608	470,199
Communications and media
Disaggregation of Revenue [Line Items]
Revenue	256,987	260,643
Retail, travel and ecommerce
Disaggregation of Revenue [Line Items]
Revenue	305,504	284,917
Banking, financial services and insurance
Disaggregation of Revenue [Line Items]
Revenue	259,653	243,246
Healthcare
Disaggregation of Revenue [Line Items]
Revenue	177,824	150,136
Other
Disaggregation of Revenue [Line Items]
Revenue	$ 119,828	$ 126,911

- Definition

+ References

+ Details

PENSION AND EMPLOYEE BENEFITS PLANS (Details) - USD ($) $ in Thousands	3 Months Ended
	Feb. 28, 2023	Feb. 28, 2022	Nov. 30, 2022
Retirement Benefits [Abstract]
Contributed amount	$ 22,654	$ 21,812
Net benefit costs	2,934	$ 5,722
Plan underfunded amount	$ 72,288		$ 71,815

INCOME TAXES (Details) - USD ($) $ in Thousands	Feb. 28, 2023	Nov. 30, 2022
Income Tax Disclosure [Abstract]
Unrecognized tax benefits	$ 79,983	$ 78,501
Unrecognized tax benefits that would affect income tax expense if recognized	42,631	40,793
Interest and penalties accrued on unrecognized tax benefits	8,163	$ 7,538
Minimum
Income Tax Contingency [Line Items]
Unrecognized tax benefits decrease amount	37,341
Maximum
Income Tax Contingency [Line Items]
Unrecognized tax benefits decrease amount	$ 40,198

LEASES - Lease Cost (Details) - USD ($) $ in Thousands	3 Months Ended
LEASES - Lease Cost (Details) - USD ($) $ in Thousands	Feb. 28, 2023	Feb. 28, 2022
Leases [Abstract]
Operating lease cost	$ 51,760	$ 50,802
Short-term lease cost	4,719	4,337
Variable lease cost	12,331	11,984
Sublease income	(1,363)	(735)
Total operating lease cost	$ 67,447	$ 66,388

LEASES - Operating Lease Liability Maturity (Details) $ in Thousands	Feb. 28, 2023 USD ($)
Leases [Abstract]
Lessee, Operating Lease, Liability, to be Paid, Remainder of Fiscal Year	$ 147,247
2024	167,079
2025	118,069
2026	63,503
2027	27,877
Thereafter	28,691
Total payments	552,466
Less: imputed interest	49,055
Total present value of lease payments	$ 503,411

LEASES - Operating Lease ROU Assets and Liabilities (Details) - USD ($) $ in Thousands	Feb. 28, 2023	Nov. 30, 2022
Leases [Abstract]
Operating lease ROU assets	$ 475,471	$ 473,039
Current operating lease liabilities	167,397	158,801
Non-current operating lease liabilities	$ 336,014	$ 340,673
Operating lease, right-of-use asset, statement of financial position	Other assets	Other assets
Operating lease, liability, current, statement of financial position	Other accrued liabilities	Other accrued liabilities
Operating Lease, liability, noncurrent, statement of financial position	Other long-term liabilities	Other long-term liabilities

LEASES - Operating Lease Supplemental Cash Flow Information (Details) - USD ($) $ in Thousands	3 Months Ended
	Feb. 28, 2023	Feb. 28, 2022
Leases [Abstract]
Cash paid for amounts included in the measurement of lease liabilities	$ 53,825	$ 50,044
Non-cash ROU assets obtained in exchange for lease liabilities	$ 41,394	$ 37,492

LEASES - Operating Lease Weighted Average Remaining Lease Term and Discount Rate (Details)	Feb. 28, 2023	Nov. 30, 2022
Leases [Abstract]
Weighted-average remaining lease term (years)	3 years 7 months 17 days	3 years 8 months 19 days
Weighted-average discount rate	5.38%	5.24%

STOCKHOLDERS' EQUITY (Details) - USD ($) $ / shares in Units, $ in Thousands							1 Months Ended	3 Months Ended
	Mar. 29, 2023	Jan. 19, 2023	Sep. 28, 2022	Jun. 27, 2022	Mar. 29, 2022	Jan. 18, 2022	Mar. 31, 2023	Feb. 28, 2023	Sep. 30, 2021
Equity [Abstract]
Stock Repurchase Program, Authorized Amount									$ 500,000
Common Stock, Dividends, Per Share, Cash Paid		$ 0.275	$ 0.275	$ 0.25	$ 0.25	$ 0.25
Stock Repurchase Program, Remaining Authorized Repurchase Amount								$ 344,083
Stock Repurchased During Period, Value								$ 10,001
Stock Repurchased During Period, Shares								71,000
Subsequent Event [Line Items]
Stock Repurchased During Period, Shares								71,000
Stock Repurchased During Period, Value								$ 10,001
Subsequent Event
Equity [Abstract]
Stock Repurchased During Period, Value							$ 4,940
Stock Repurchased During Period, Shares							39,000
Common stock quarterly dividend declared (in dollars per share)	$ 0.275
Subsequent Event [Line Items]
Common stock quarterly dividend declared (in dollars per share)	$ 0.275
Stock Repurchased During Period, Shares							39,000
Stock Repurchased During Period, Value							$ 4,940

SUBSEQUENT EVENTS (Details) - Subsequent Event - USD ($) $ / shares in Units, shares in Thousands, $ in Millions		1 Months Ended
	Mar. 29, 2023	Mar. 31, 2023	Mar. 01, 2023
Bridge Facility \| Minimum \| Debt Rating
Subsequent Event [Line Items]
Commitment fee percent of unused portion	0.125%
Bridge Facility \| Minimum \| Leverage Ratio
Subsequent Event [Line Items]
Commitment fee percent of unused portion	0.225%
Bridge Facility \| Maximum \| Debt Rating
Subsequent Event [Line Items]
Commitment fee percent of unused portion	0.275%
Bridge Facility \| Maximum \| Leverage Ratio
Subsequent Event [Line Items]
Commitment fee percent of unused portion	0.30%
Bridge Facility \| Secured Overnight Financing Rate (SOFR) Overnight Index Swap Rate
Subsequent Event [Line Items]
Basis spread on variable rate	0.25%
Bridge Facility \| Secured Overnight Financing Rate (SOFR) Overnight Index Swap Rate \| Minimum
Subsequent Event [Line Items]
Basis spread on variable rate	1.125%
Bridge Facility \| Secured Overnight Financing Rate (SOFR) Overnight Index Swap Rate \| Maximum
Subsequent Event [Line Items]
Basis spread on variable rate	2.00%
Webhelp
Subsequent Event [Line Items]
Business Acquisition, Equity Interest Issued or Issuable, Value Assigned			$ 4,800
Business Acquisition, Equity Interest Issued or Issuable, Number of Shares		14,900
Cash paid for acquisition		$ 500
Business Combination, Consideration Transferred, Liabilities Incurred		$ 1,550
Business Acquisition, Right to Receive Equity Interest Issued or Issuable, Number of Shares		750
Business Acquisition, Right to Receive Equity Interest Issued or Issuable, Minimum Share Price		$ 170.00
Business Acquisition, Note Payable Consideration		$ 700
Debt Instrument, Interest Rate, Stated Percentage			2.00%
Debt Instrument, Term		2 years
Webhelp \| Bridge Facility
Subsequent Event [Line Items]
Bridge Loan	$ 5,290
Webhelp \| Bridge Facility - Term Bridge Loan Tranche 1
Subsequent Event [Line Items]
Bridge Loan	2,440
Webhelp \| Bridge Facility - Term Bridge Loan Tranche 2
Subsequent Event [Line Items]
Bridge Loan	1,850
Webhelp \| Amendment Revolving Tranche
Subsequent Event [Line Items]
Bridge Loan	$ 1,000
Webhelp \| Concentrix
Subsequent Event [Line Items]
Business Combination, Step Acquisition, Equity Interest in Acquiree, Including Subsequent Acquisition, Percentage			78.00%
Webhelp \| Webhelp Parent
Subsequent Event [Line Items]
Business Combination, Step Acquisition, Equity Interest in Acquiree, Including Subsequent Acquisition, Percentage			22.00%